North and South Carolina Auto Repair

Horrible over all experience. Corey the service manager was fine but management , corporate and regional manager not so much. Long story short I had a nail in my tire and came out with 2 damaged wheels as a result of the technicians complete negligence and lack of care or concern for my vehicle. I literally watched this grown man throw a fit in the bay at my vehicle. The second wheel was damaged when he pulled out of the garage and smacked it on one of the guard rails or pins marking the bay. They did pay for the 2 wheels although I had to re coat all 4 to be sure they all matched because I came in with 4 identical wheels and I wanted to end up the same way. So 5 hours of mine and my wife's time driving to Charlotte and back dropping off the truck to be fixed and 3 days without my vehicle I was asking they pay the whooping additional $330 for the other 2 which they refused. No concern for my time and loss of use of the vehicle. They did offer me a $330 credit at there shop even after I told the regional guy I would NEVER let them touch my vehicle again. Trying to win my business is laughable after having zero consideration for my time and again loss of 3 days use of my vehicle. There are some great true family run shops between exit 23-25 on Old Statesville RD I would look at those and never go to Woodies. I did observe the manager yelling at people and treat a perspective new customer like he was a idiot as well so I highly suggest any place but here.

Needed brake pads changed. They told me I had to replace my entire brake system because "thats how it done" gonna cost me 1300 for my brakes. I was told "no one in charlotte will do your brake with just adding new pads". I took it somewhere else. Got my brakes and a new battery installed for under $500. Needless to say every time Ive gotten an estimate its always been a lot higher price. BUT to be fair they were really respectful and kind. At the end of the day im paying for twice as much for the same service.

Customer service was great, waiting room was nice and they offered beverages and a shuttle. Went as a walk-in to get an inspection and was told to make an appointment and was told mamagement requires I can only set an appointment for 8:00 a.m.. got there at 8:11 and waited until 10:05 a.m.. I do not understand the need to make an appointment if the appointment is not honored. It does not take more than 20 minutes to complete an inspection and there was no one else in the waiting room although I understand there were other cars being worked on. Please do better in the future.

Nice people and I’m hoping they are trying their best but tried to oversell and were not accurate or truthful with their estimates or timing on car.

If you want the stereotypical dishonest mechanic experience, come here: 1. They gave me quote of $864 for a new radiator. I found that too high and told them I'll call after sometime when I've decided. I call after 3hrs, another guy picked up and told me they could not go lower than $1050. 2. It took them less than 30min for diagnostics but they charged me full price for an hour.

These folks are professional, knowledgeable, and they listen to what I need so they give the right care for each of our cars. We keep coming back

First visit so I hesitate to put the fifth star but I was impressed with the whole experience. The customer service was really great, friendly assistance, a ride home and back to get my car. They did exactly as I requested for service on my vehicle and offered a couple of upkeep options, but did not pressure me to do any unnecessary extras. I WILL VISIT THEM AGAIN!

I’ve been loyal to most of the Charlotte/SC locations for over a decade 9/10 stars