North and South Carolina Auto Repair

They were very through and honest with the recommended repair needs. All of the staff, that I dealt with were courteous and professional.

Made an appointment to drop my car off at 8am. When I arrived I was told they did not have any technician available to look at my car—they had the day off. The excuse was the employee booking appointments the previous week was just “filling in” so presumably he just wasn’t properly trained? Or didn’t know what he was doing? Not sure how that’s supposed to be an acceptable excuse. I rearranged my entire work morning around dropping my car off and it was a complete waste of time. Once you opened the office this morning why didn’t you look through your upcoming appointments and call me to let me know we’d need to reschedule rather than letting me show up before you told me? Unfortunate because I live in the area and could have been a repeat customer, but I will not visit again.

I had a horrible and expensive experience at Woodie's Auto Service. When I had the car in for service, someone at Woodie's dented it. They didn't tell me about it when I picked the car up even though it was right by the driver's door handle and no way they didn't see it (when I went to pick up the car they had it in the dimly lit bay with the door already open. Every other time my car was parked outside. Now I know why the car was inside and the door was already open). They never responded when I called to tell them so I got a quote to fix the damage from a reputable body shop. Woodie's refused to pay for it. They offered half. They wanted their "guy" to do the repair on the cheap. Probably the same guy someone complained about his poor workmanship to the Better Business Bureau (Raul C. 01/31/2024). I offered to let them negotiate directly with the body shop so maybe they could get a discount. I also offered to drop my car off at the body shop when I was going to be out of town so it would save them paying for my rental car. They still refused to pay the quoted amount. I had to pay for the damage Woodie's did to my car.

I don't take my Honda Pilot anywhere else. Knowledgeable and excellent service.

After using them for years the latest interaction will be the last. The staff was rude and tried to use intimidation tactics instead of treating us with respect. Professionalism at its worst.

I had a very seamless experience getting my yearly safety inspection done

It was great! Professional staff, quality care, and family owned. My husband was very impressed also. p.s. the waiting room was nice. You don't see that often at an auto care center. We would definitely come back.