Charlottetowne Avenue
Absolutely Awful Experience - Avoid at All Costs I took my car to Woodie’s Auto Service on Charlottetown Ave. on October 4th due to a vibration in the engine. They diagnosed the issue as bad motor mounts and recommended changing the spark plugs, air filters, and drive line fluid, for a total of $1,900. I trusted them and agreed to the repairs. They assured me the issue was fixed, and I picked up my car that evening. However, on my way home, I noticed the vibration was still there. When I checked under the hood, the sound was exactly the same. I returned to Woodie's before they closed, only to be told that all mechanics had already left, so I would have to come back Monday. This left me without a working car for the entire weekend. When I returned Monday morning, the same mechanic who supposedly "fixed" the vibration admitted he could hear it right away. Turns out, the real issue was the alternator, which should have been diagnosed from the start. They couldn’t get the part that day, meaning I had to wait until Tuesday for my car. I asked them to waive the labor charges due to their misdiagnosis and the inconvenience caused, but they refused. They only offered a small discount on the part, which barely made up for the hassle. On Tuesday, after they replaced the alternator and serpentine belt, I drove home, thinking the ordeal was finally over. But by Thursday, the belt they installed came unraveled, wrapping around the radiator fan. Clearly, they either installed it incorrectly or used a faulty part. My car had to be towed back to their shop. At first, they offered no compensation, then just 2 free oil changes, which was insulting after everything I’d gone through. I requested a full refund for the labor ($1,100), but they refused. When I asked for the owner’s number, they gave me the accountant’s, who was baffled as to why they directed me to him. I still haven’t heard from the regional manager. This place is a nightmare. They don't do quality work, they don’t stand by their repairs, and they take advantage of customers who aren’t car experts. I will never go back, and I highly recommend that you avoid this shop at all costs.