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5
Mallard Crossing

Very professional and efficient. I will definitely recommend this location to friends and family

5
Mallard Crossing

On time.

Thank you for the fantastic review, Vince! We appreciate you taking the time to share your experience. We are thrilled to hear that our team provided you with punctual service. If there is anything else we can do for you, please don't hesitate to reach out.

- Mallard Crossing
5
Mallard Crossing

Recently moved to Charlotte NC and found this place as i need car inspection. They're awesome! Respectful, friendly, and tell you all that's needed - pricing is fair- could be lower :-). They even provide Shuttle Services within a range! Great accommodations while you wait. Recently had oil change and tires rotated and will continue to go for my auto needs.

Thank you Irene for choosing [Company Name], we appreciate our new and loyal customers. We aim to provide excellent service while ensuring you're satisfied. Our team strives to make your experience enjoyable while addressing your car needs. We're glad your last trip was a success and we look forward to seeing you again!

- Mallard Crossing
3
Mallard Crossing

Dropped car off at 10:30am. Didn't get feedback until 1pm. Had told srv rep I had a coolant leak and about where. Diagnostic fee was an outrageous $150. An unbelievable $350 for a new hose and clamp.

We apologize for any delays and understand your concerns about the pricing. Customer satisfaction is important to us, so we appreciate your feedback. We'll use it to improve our communication and pricing practices. Please don't hesitate to reach out if you have any further questions or need assistance.

- Mallard Crossing
4
Mallard Crossing

Very helpful got a nail in tire he was closing and stayed open to fix it so we could get home. Very clean and helpful. Highly recommended

Thank you for the kind words, Faith! We're glad we could help you get home safely. Our commitment to cleanliness and customer service is unwavering. We look forward to serving you again soon!

- Mallard Crossing
5
Mallard Crossing

The guys at Woodies were professional and completed the work in a timely manner. I would recommend them, go...

Thank you for the great review, Ebony! We appreciate your recommendation and are thrilled to hear that you were pleased with our professional service.

- Mallard Crossing
1
Mallard Crossing

Dear ZaFè Lakay509, we're sorry to hear you had a negative experience! We take your feedback seriously and are constantly working to improve. If you have any specific concerns, please don't hesitate to reach out to us directly so we can address them properly. Thank you for bringing this to our attention.

- Mallard Crossing
1
Mallard Crossing

My mother took her car here to have it serviced. Before we came to Charlotte she always went to the dealership but it was a little far. Trying woodies turned out to be the worst idea ever. They overcharged (more than the dealership in Delaware), literally took the entire day (we came to pick up the vehicle at closing time and still had to wait), but worst of all the tech drove out of the garage and there was obvious DAMAGE that was not there before. The guy acted like he didn't know it was there but when you hit something you can hear it or feel it so someone had to know. He did apologize since we noticed it. He may been counting my Mom not seeing it. Then he said he will have his manager call to take care of it. That never happened so we went back up there and spoke to him in person. He said they work with a shop in Pineville that would fix it. We were not given the option to pick a shop of our own. That shop ended up being about 35 minutes away. So we got an estimate and never heard anything. I called on behalf of my mother and said they should refund at least part of what she paid for the service due to the time wasted, gas spent driving back and forth to Pineville 3x, and inconvenience. I also missed some time at work due to this. The car was taken to Woodies to make it better and it was given back damaged. The manager was nonchalant like this was a normal everyday occurrence. Do yourself a favor and avoid this place at all costs.

Dear Katrese, we're truly sorry about your negative experience. We strive to provide the best service possible and regret that we fell short of your expectations. This is not the level of service we aim to provide our customers, and we will address your concerns to ensure this doesn't happen again. Thank you for bringing this to our attention.

- Mallard Crossing
5
Mallard Crossing

Worst nightmare of a traveller: something falling off the bottom frame of the car during a 2,500 km road trip. Called from the highway and got an immediate and surprising "sure bring it in for a look." Quick diagnosis and explanation, and offered a very fair price, no advantage at all taken of me by my desperate situation. In this instance it was a quick fix, but even if it was not, offering a quick 5 minute diagnosis saved me from cancelling the trip or a later accident on the road. Highly recommended. Thank-you Chris !

Hi Julian, thanks for the positive feedback! I'm glad we were able to help during your road trip. Ensuring your safety and providing exceptional service are our top priorities. We appreciate your recommendation and we'll always be here to assist you. Take care!

- Mallard Crossing
5
Mallard Crossing

Thank you, Marsha, for your 5-star rating! We're thrilled you had a great experience with us.

- Mallard Crossing
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.