Reviews - "Mallard Crossing" Location

Choose a Location

Johnny Pocketts

3/1/2023

Mallard Crossing

Took my 04 G35 here for the first time for a transmission service. Noticed a vast improvement after the technician (new, in fact) serviced the vehicle. It shifts much smoother and operates far better than before. In addition, their 28-point inspection was so thorough that the technician, including shop advisor John Giordano, pointed out some deficiencies that needed to be addressed. The Store Manager Terron (Teron?) and Shop Advisor John (Giordano) were very forthright and honest. Very military friendly location. I am VERY picky about who services my vehicle(s), and these guys/this shop is the only one I will have them serviced at.

Thank you so much for the wonderful review, Johnny! We're thrilled to hear about your positive experience with us! Our team takes pride in providing exceptional service and ensuring that each step of the process meets your expectations. We will be sure to pass along your kind words to Terron, John, and the rest of our team. We look forward to continuing to serve you and your vehicle(s) in the future!

- Mallard Crossing

Jeffrey Foley

2/23/2023

Mallard Crossing

Thank you for taking the time to leave us a five-star rating, Jeffrey! We are thrilled to hear that you had a positive experience with our company. If you ever have any questions or need further assistance, please don't hesitate to reach out. We are here to help!

- Mallard Crossing

Connie Goldston (Goldie)

2/14/2023

Mallard Crossing

The Manager Zach was very nice and listened to and addressed my issues. Thank you Zach

Thank you Connie, Zach really appreciates your great comments and the five stars! Brad Woodie

- Mallard Crossing

Chris Rasmussen

2/10/2023

Mallard Crossing

Slow service. Yesterday I made two appointments to get two vehicles inspected one hour apart as I live one mile away from this location. I was told they would take about 30 minutes or less. I arrived on time this morning with the first vehicle at 11:00 and was told by the service writer it would be about 25 minutes. At 11:20 the car hadn't been moved into the shop. Sometime shortly after the car was moved. At 11:50 I inquired when it might be finished. Zach nt to the back and said they needed about 15 more minutes. 12:10 the car was still not ready. At 12:15 he said they were all done. I paid and got my receipt and Zach told me the car would be brought right up. That was at 12:18 Then I went outside and waited for 10 minutes for the car and went inside and Zach went to check on the car. Looking at the reviews with an average of 4.1 most are 5stars and a lot of 1 stars with a few 2s, 3s and 4s. 90 minutes for an inspection is not acceptable. I asked Zach if this was typical and he said yes. I asked if I brought the second vehicle right back in less than 5 minutes was it going to be another 90 wait. He said quite possibly. And the attitude I perceive is "oh well, it is what it is", not apology our attempt to explain the delay.

Dear Chris, we're sorry to hear about your recent experience. We understand the importance of your time and we apologize for the delay in servicing your vehicles. Your feedback is valuable to us and we'll use it to improve our processes. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future.

- Mallard Crossing

Raye Duke

2/4/2023

Mallard Crossing

Prosperity church road awesome group of men great work and a thank you to Zack and his geoup of sales personnel

Dorothy Worrell

2/1/2023

Mallard Crossing

Thank you for the 5-star rating, Dorothy! It's great to hear that you had a positive experience with us. We strive to provide the best service possible to all our customers. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!

- Mallard Crossing

J T

1/22/2023

Mallard Crossing

Called for service, never heard from them. I guess they weren't interested in my money. Someone else will be.

We're sorry to hear about your experience, J T. We strive to provide timely and responsive service to all our customers. Your feedback is important to us, and we will use it to improve our communication process. Please reach out to us directly so we can address your concerns.

- Mallard Crossing

Charles Beason

1/17/2023

Mallard Crossing

Fantastic customer service! Knowledgeable staff and excellent work.

Thank you for the fantastic review, Charles! We're thrilled to hear that you had a great experience with our knowledgeable staff. Providing excellent service is our top priority, and we're glad we hit the mark for you. We look forward to serving you again in the future!

- Mallard Crossing

George

1/17/2023

Mallard Crossing

Went to Woodie's to have my TPMS sensors checked as the tire pressure warning light has been flashing. They did quick check using a meter to determine that there was not an issue with the sensors. Did a reset of the warning system and the light is now off. Straight forward and quick process, very much appreciated. While there, received tire quotes for future purchase in a few months. Quotes are clear and concise. Again, appreciated. Will be back to this nearby location in the Mallard Creek area.

Linda Morella

1/1/2023

Mallard Crossing

Great customer service, inspection & more. Just ask & they'll probably be able to fix it

Linda, we appreciate your 5-star review! It's great to hear that you had a positive experience with our customer service. We strive to provide top-notch service and are glad we were able to meet your expectations. Thank you for choosing us!

- Mallard Crossing

Leave a review