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5
Mallard Crossing

Thank you for the 5-star rating, Dorothy! It's great to hear that you had a positive experience with us. We strive to provide the best service possible to all our customers. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon!

- Mallard Crossing
1
Mallard Crossing

Called for service, never heard from them. I guess they weren't interested in my money. Someone else will be.

We're sorry to hear about your experience, J T. We strive to provide timely and responsive service to all our customers. Your feedback is important to us, and we will use it to improve our communication process. Please reach out to us directly so we can address your concerns.

- Mallard Crossing
5
Mallard Crossing

Fantastic customer service! Knowledgeable staff and excellent work.

Thank you for the fantastic review, Charles! We're thrilled to hear that you had a great experience with our knowledgeable staff. Providing excellent service is our top priority, and we're glad we hit the mark for you. We look forward to serving you again in the future!

- Mallard Crossing
4
Mallard Crossing

Went to Woodie's to have my TPMS sensors checked as the tire pressure warning light has been flashing. They did quick check using a meter to determine that there was not an issue with the sensors. Did a reset of the warning system and the light is now off. Straight forward and quick process, very much appreciated. While there, received tire quotes for future purchase in a few months. Quotes are clear and concise. Again, appreciated. Will be back to this nearby location in the Mallard Creek area.

5
Mallard Crossing

Great customer service, inspection & more. Just ask & they'll probably be able to fix it

Linda, we appreciate your 5-star review! It's great to hear that you had a positive experience with our customer service. We strive to provide top-notch service and are glad we were able to meet your expectations. Thank you for choosing us!

- Mallard Crossing
5
Mallard Crossing

Absolutely no complaints here! From my initial call to schedule an appointment to checking out after completion of my car inspection, I would give them a 5-star rating!

Thank you, Rebecca! It's great to hear that you had a fantastic experience with us! We strive to provide top-notch service from start to finish, and we appreciate your kind words. We can't wait to assist you again in the future!

- Mallard Crossing
2
Mallard Crossing

My boyfriend had used this location of Woody’s after getting many incorrect answers on his car’s condition and they gave him excellent service. They helped fixed a structural issue that many other mechanics wouldn’t so I held them in high regards. I went to them for an oil change and an inspection, and a possible brake change. The individual at the front desk was perfectly lovely and helpful. They called to confirm that I would need a brake change and offered a coolant-flush service that I declined. They said they would top off my coolant, inspect my vehicle, change the oil, and change my brakes. Turns out they did not perform my inspection after paying for the service, which I had to come back and wait over an hour for the inspection after already leaving my car for a full day with a guarantee that the work was done and I was the one to find this flaw. I later heard a strange noise coming from my engine bay that led me to discover they also did not top off my coolant. I was concerned about whether or not they even changed my oil (as they did not give me a reminder sticker of when my oil needs to be changed next) or replaced my brakes, because they did not perform half the services they said they would, and they still have not returned my calls expressing these concerns. I know they are capable of excellent service and I do not know if these errors occurred due to new staffing, but I am disappointed that they overlooked so many services that were paid for and expected to be completed. If you choose this location, make sure to double check their work before you leave.

1
Mallard Crossing

I was having issues with my car and was charged almost $800, they NEVER fixed the issue, charged me for oil change, maintenance, and a bunch of other things which did not relate to the issue. Which was my car was losing acceleration and stopping the middle of the road. They definitely took advantage because I am a woman. When I went back the second time because I realized they never did anything. They told me they didn't know what the issue was and could offer me another $200 dollar service, which once again had nothing to do with the issue I was having with my car. I was able to go to another mechanic, who charged way less and fixed the issue right away. I would not recommend this place at all. They need to be reported to the BBB, which I'll probable do after this post. I was also told that all my tires were bad and needed to be replaced, I was able to go to another place for this issue and they let me know my tires were fine and did not need to be changed. Only 1 of them was low. One again, incompetent, and trying to scam the clients out of money.

Chanelle, we apologize for the frustration you experienced. We always strive to provide accurate diagnostics and repairs. We take your concerns seriously and will address them with our team. Please contact us directly at the shop to discuss further.

- Mallard Crossing
5
Mallard Crossing

Very good service. Very friendly. I was very satisfied.

5
Mallard Crossing

Service was excellent

Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.