North and South Carolina Auto Repair

Im so Glad we didn’t do business with these folks😘

I stopped by Woodie's to get my state inspection. I arrived at 3 pm, which is 4 hours before closing time. I wanted to wait for my vehicle. Jeffrey told me that I wouldn't be able to wait and suggested I take advantage of their shuttle service. He assured me someone would call when my vehicle was ready. Around 6:30, I got a text alerting me that my vehicle was ready and that someone would call me shortly. A few minutes went by, and no one called, so I took it upon myself to call Woodie's. Jeffrey was on the other end of the line. I inquired when I could expect my ride back to the shop, considering they were about to close. About 25 minutes before closing, he informed me they had no driver. I then asked how I would go about getting my vehicle, and he said I would have to get it in the morning. When I asked why he hadn't shared this earlier, he had no response. I told him I live about a mile away and would walk over, requesting that they not close until I arrived. I arrived at 7:01 pm. Every single light was off, and every gate was closed. If this is not the epitome of poor customer service, I do not know what is.

Woodie's was recommended as having knowledgeable mechanics and straightforward pricing. I called to get a quote on rear suspension work based on an already diagnosed finding. I was told I had to make an appointment (okay, no problem), drop the vehicle off (but you already know where to look), I would be charged to "look" at it (but wouldn't tell me how much), wouldn't give a general estimate for parts and labor (it's literally on the computer on front of you), nor tell me whether the cost of "looking at it" would go towards any repairs (so much for straightforward pricing). Needless to say, I didn't go just so they could take my money and my time. If I can't trust you to tell me basic information (diagnostic fee), then how can I trust your work. If you have to see me to quote services you do everyday, then that's a bigger problem.

Excellent service

I brought my car in for repairs and was charged $500.00 for diagnostic. They replaced one spark plug and charged over a thousand dollars for repairs. I paid and when driving off experienced the car in a worse shape than when I brought the car in. I informed woodies about the condition of the car, eventhough they realized the problem they refused to take ownership. I asked to speak to a manager. Kyle claim to be the manager. I asked for a direct report and he refused to provide that. I mentioned do i need to call the news and he called the police claiming that I refused to leave the store. What I experienced with woodies no customer should be treated that way.

3 trips in 2 months for 3 different problems. All were repaired in good time and excellent working order so far.

Came in for an inspection and some servicing. Chad was a pleasure to work with! Definitely will be back in the future.

Absolute horrible place, to take your car. They can't give out simple inspections without pointing out the most minor of repairs. This is a business that thrives on inconveniences. Would not recommend to take your car here for inspection nor repairs.

I recently took my car to for an inspection, and I had a mixed experience. On the positive side, the front service was nice and welcoming. However, I encountered an issues that left me dissatisfied. Before the inspection, I had my car checked by my mechanic to ensure it was ready to pass, as I was planning to go out of town that Friday. The inspection was supposed to take under an hour, but I ended up waiting much longer. The main issue arose when they failed my car for a "loose" tire rods. The next day, I took my car back to my mechanic, and he replaced all four tire rods. He mentioned that while there was a little give, it seemed they were being overly picky. I think they were trying to upsell their repair services. (Who cares about a $30 inspection fee when you can upsell services you wouldn’t have normally come in for.) Usually, I go to a quick service place for my inspections and I'm in and out in 15 minutes. I wanted to share my experience so others can be aware and make an informed decision.