North and South Carolina Auto Repair

We were recently stranded at the NC Welcome Center on our way to visit our son and daughter-in-law in the Mallard Creek area of Charlotte. My wife called Woodie's to see if we could possibly have our vehicle towed to their facility since it was close by to our son's home. This took place around 5:30pm on a Friday evening but they said they would be happy to look into servicing our vehicle on Saturday. They had a drop box where we could leave the key and they would be opening at 7am on Saturday. The tow truck delivered the vehicle to their parking lot. We put the key in the drop box and contacted them on Saturday morning around 8am. They told us that the technician that they had planned to have work on our vehicle had called in sick but they were going to have another technician look at it. My wife explained that we were just visiting our family for the weekend and really needed to get back home on Sunday if at all possible. They told her they would do their best to have it back to us by that evening. They delivered on their promise and contacted us by early afternoon with the diagnosis. We authorized the ordering of the part and repair. They had it completed by 4pm on Saturday and we were able to pick up the vehicle and return home on Sunday as planned. We would highly recommend Woodie's. They were professional, friendly and sympathetic to our circumstances.

Very nice people and place. Super good service

My fingers are still crossed hoping the quality of work far exceeds the continued lack of communication provided during the entire time my car was held in the shop for repairs. No surprise as my concerns were articulated several times but, unfortunately, did not seem to make any difference. Upon picking up the car initial signs (although resolved while I waited even longer) were troubling eg....check engine light had to be resolved. Arriving home noticed bolts and parts of tools (ratched heads) left in and on my car (by windshield wipers). All genuinely friendly but, even though there were repeated acknowledgements and apologies, my expectations clearly were not met.

Huge waste of time and buyer beware. Dropped vehicle off the day before the appointment, but they did not even look at the vehicle until two days AFTER the scheduled appointment. Staff gave wild excuses as to why the vehicle wasn't even looked at yet every morning and evening when I called in. Staff lost vehicle keys accounting for one of those extra days. Gave up and told them to have the vehicle ready for pickup. Vehicle was not ready for pickup upon arrival and the staff instead provided an estimate for repairs. We insisted on taking the vehicle elsewhere and the estimate was more than double what we eventually paid elsewhere for the repair. Not a good experience.

Complete scam. Wanted over 300$ for a battery replacement

My car's heatshield fell off on the way to a doctor appointment and they were able to fix it quickly and we were on the road again in under half an hour. Everyone was kind and reassuring throughout the whole thing. Their waiting area was well stocked with coffee that was very appreciated as well. Thank you guys so much!!

I cannot express how grateful my husband and I are for this amazing auto shop! Pep boys left us high and dry for 6 days..we are out of staters and were stranded with 2 infants..after six horrible days of waiting with horrible service, we called Woodys and they fixed our car in 4 hours! Recommend 100%! My husband said everyone was friendly and very understanding and saved the day for us! You guys rock we will be back if we have anymore issues! THANK YOU! 😘

Mattie is Awesome......great customer service via phone and in-person. The office is very clean and customer friendly. Corey completed the inspection for my car, thoroughly and efficiently. I love the location and thankful I was able to get my car taken care of. I am a permanent customer and will tell others.

Been going to Mallard Crossing for about 2 years and feel as though they have always treated me right. Service does take a while but if you live nearby they have a shuttle that can drop you off and pick you up afterwards. So it's convenient for me. I'm always skeptical of mechanics and their prices but honestly I feel like you get what you pay for here. Which is good service. They also keep me informed on areas of concern that may need attention down the line but never push hard to upsell. Great for someone trying to keep your vehicle tip top and plan ahead for bigger maintenance items. End if the day they are convenient for me and my car always seems to be running better after I pick it up.

They did a good job, a little slower than expected, but good work.