North and South Carolina Auto Repair

Be insanely cautious of this place. My cars battery died while I was in a business trip in NC. They said they could help me out and seemed very nice over the phone - after inspection (which they didn’t quote pricing), they said both the brakes and the battery needed to be replaced. I said I would probably be fine with the battery but not the breaks bc they seemed fine before. They never gave me a quote on pricing and went ahead and did the work on my car while I was at work without my knowledge. Called me and said I owed them over $740 for a BATTERY. The last time I got my battery replaced it was $400 (labor included). This was insane - there is literally a law stating that if the work is over $350, they must quote you on pricing and receive your signature before doing the work. I left work to go to this store and figure out why they would think that was okay and the guy acted aggressive and rude until I brought the law up and he finally backed down but still charged me $570…. I thought that he was definitely trying to pull a fast one so I got my car checked at my regular dealership back home…turns out my brakes were completely fine and this place was just trying to scam me even more. Definitely do not recommend.

I made an appointment for an oil change and bought a set of tires. I checked the air pressure on the way home, 2 tires were set at 40psi, 1 was at 30psi, and 1 was at 25psi. The mechanics also never bothered to reset the engine oil life or put an oil change sticker on the windshield. The upside to this was the manager, Patrick who was quick to fix everything and apologize.

Always good service. Have been using this location because close to my office. Never a pro

I was charged $750 for 2 brake pads and 2 rotors. The standard cost for this is between $250-$300 for the exact work at any credible mechanic. I felt extremely taken advantage of and heavily disappointed at the way they treat their customers. Save yourself some money and stress and go anywhere else.

Takes way too long. I will not be coming back to Woodie's. Nice customer lounge, get comfortable, you will be waiting a long time. Took them 3 and a half hours to inspect my work van and change one headlight. They had my van for an hour and a half before they told me the headlight needed to be changed, which added another 2 hours to the whole ordeal? Staff is friendly, and the facility is nice and clean, with complimentary snacks and TV in the lounge. I simply can't afford to waste that much time waiting for such a basic service. Maybe you can...

Quick service done right, and at the right price!

We were recently stranded at the NC Welcome Center on our way to visit our son and daughter-in-law in the Mallard Creek area of Charlotte. My wife called Woodie's to see if we could possibly have our vehicle towed to their facility since it was close by to our son's home. This took place around 5:30pm on a Friday evening but they said they would be happy to look into servicing our vehicle on Saturday. They had a drop box where we could leave the key and they would be opening at 7am on Saturday. The tow truck delivered the vehicle to their parking lot. We put the key in the drop box and contacted them on Saturday morning around 8am. They told us that the technician that they had planned to have work on our vehicle had called in sick but they were going to have another technician look at it. My wife explained that we were just visiting our family for the weekend and really needed to get back home on Sunday if at all possible. They told her they would do their best to have it back to us by that evening. They delivered on their promise and contacted us by early afternoon with the diagnosis. We authorized the ordering of the part and repair. They had it completed by 4pm on Saturday and we were able to pick up the vehicle and return home on Sunday as planned. We would highly recommend Woodie's. They were professional, friendly and sympathetic to our circumstances.

Very nice people and place. Super good service

My fingers are still crossed hoping the quality of work far exceeds the continued lack of communication provided during the entire time my car was held in the shop for repairs. No surprise as my concerns were articulated several times but, unfortunately, did not seem to make any difference. Upon picking up the car initial signs (although resolved while I waited even longer) were troubling eg....check engine light had to be resolved. Arriving home noticed bolts and parts of tools (ratched heads) left in and on my car (by windshield wipers). All genuinely friendly but, even though there were repeated acknowledgements and apologies, my expectations clearly were not met.

Huge waste of time and buyer beware. Dropped vehicle off the day before the appointment, but they did not even look at the vehicle until two days AFTER the scheduled appointment. Staff gave wild excuses as to why the vehicle wasn't even looked at yet every morning and evening when I called in. Staff lost vehicle keys accounting for one of those extra days. Gave up and told them to have the vehicle ready for pickup. Vehicle was not ready for pickup upon arrival and the staff instead provided an estimate for repairs. We insisted on taking the vehicle elsewhere and the estimate was more than double what we eventually paid elsewhere for the repair. Not a good experience.