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1
Mallard Crossing

Zero confidence in their ability to accurately repair the part without overcharging me.

Dear Sean Curtis, we are sorry for the negative experience you had with us. We strive to provide accurate repairs at fair prices. Your feedback will be shared with our team to ensure better service.

- Mallard Crossing
1
Mallard Crossing

This place was nice in your face but rotten on the inside. I took my vehicle there to get a diagnostic test and ended up being charged 300 dollars. I set up an appointment to get a computer check on the vehicle but when I drove it, there the car was smoking. They then told me that they would call me back that day, but I never did. They called the next day and said that we would need an additional hour, which would be 299.90 total. They told me they didn't even look under the hood. I asked in the additional hour would they be able to tell me everything that could be wrong with my car. They called me back 30 mins later to tell me my engine is dead and will have to be replaced. I asked for a full list of all the diagnostics they did on the vehicle, and they couldn't give me that. I demanded that they take off additional hours that can not be accounted for, and they still charged me just to tell me my car won't start. That's why I brought it there. The entire time I was picking up my vehicle, they were avoiding me talking to other customers and not being accommodating. They also said they were going to charge me for a storge fee but had my vehicle just sitting in their shop and told me I couldn't go into their shop to get it. I had to get it towed. Long story short, bad mechanic shops like this is why ppl don't trust them. Also, when I got my car home, several things on my car were not working anymore, like they damaged it further.

Thank you for bringing this to our attention, Pierre. We're sorry to hear about your negative experience at our shop. We understand your frustration and we would like to address your concerns directly. Please contact us at your earliest convenience so that we can discuss this matter further and work towards a resolution.

- Mallard Crossing
5
Mallard Crossing

The other day, I experienced a flat tire. The service advisor and the technician demonstrated professionalism to the 10th power. Each addressed all of my questions and concerns. They showed such kindness while assisting me, and they went beyond the call of duty.

Thank you Shirley for the wonderful feedback about our team's exceptional service! It's great to hear that our staff provided you with professional and caring assistance during your tire trouble. We always strive to go above and beyond for our customers. We look forward to serving you in the future!

- Mallard Crossing
4
Mallard Crossing

Service was good and people were very friendly. It just took hours and hours for an oil change. I dropped my car off at 11am (with an appointment) and it wasn't done until basically 3pm.

Danielle, thanks for choosing our service and for your patience. We appreciate your feedback and we apologize for the wait time during your oil change. We are constantly working to improve our efficiency and make sure that our customers spend less time here. We value your business and hope to see you again soon.

- Mallard Crossing
5
Mallard Crossing

Very professional and efficient. I will definitely recommend this location to friends and family

5
Mallard Crossing

On time.

Thank you for the fantastic review, Vince! We appreciate you taking the time to share your experience. We are thrilled to hear that our team provided you with punctual service. If there is anything else we can do for you, please don't hesitate to reach out.

- Mallard Crossing
5
Mallard Crossing

Recently moved to Charlotte NC and found this place as i need car inspection. They're awesome! Respectful, friendly, and tell you all that's needed - pricing is fair- could be lower :-). They even provide Shuttle Services within a range! Great accommodations while you wait. Recently had oil change and tires rotated and will continue to go for my auto needs.

Thank you Irene for choosing [Company Name], we appreciate our new and loyal customers. We aim to provide excellent service while ensuring you're satisfied. Our team strives to make your experience enjoyable while addressing your car needs. We're glad your last trip was a success and we look forward to seeing you again!

- Mallard Crossing
3
Mallard Crossing

Dropped car off at 10:30am. Didn't get feedback until 1pm. Had told srv rep I had a coolant leak and about where. Diagnostic fee was an outrageous $150. An unbelievable $350 for a new hose and clamp.

We apologize for any delays and understand your concerns about the pricing. Customer satisfaction is important to us, so we appreciate your feedback. We'll use it to improve our communication and pricing practices. Please don't hesitate to reach out if you have any further questions or need assistance.

- Mallard Crossing
4
Mallard Crossing

Very helpful got a nail in tire he was closing and stayed open to fix it so we could get home. Very clean and helpful. Highly recommended

Thank you for the kind words, Faith! We're glad we could help you get home safely. Our commitment to cleanliness and customer service is unwavering. We look forward to serving you again soon!

- Mallard Crossing
5
Mallard Crossing

The guys at Woodies were professional and completed the work in a timely manner. I would recommend them, go...

Thank you for the great review, Ebony! We appreciate your recommendation and are thrilled to hear that you were pleased with our professional service.

- Mallard Crossing
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.