North and South Carolina Auto Repair

I went into Woodie’s the uptown location for its great reviews but then they mentioned how there’s a location close to me so we decided to go to this Woodies location. I wish I had read the reviews for this location before I left my car here. They charged us so much money, which I’m okay with if my car is all fixed. But a few days later after we get our car back there was this really bad noise coming from the wheel so we had to tow the car and after they got a look at it they said a screw was gone and it must have gotten “unscrewed” by itself. I really didn’t understand how a screw could unscrew itself. They said how they never worked in that area but I know they performed a diagnostic before, I’m 100% sure it was them. It hasn’t even been a month since we got our a/c fixed and now it’s not blowing out cold air like it used to. We just are spending too many days getting our car “fixed” here and this is my primary vehicle. I’m so frustrated with the customer service and just overall disappointed with their service. I just want to be done with them and never go back.

Coming from out of town I was unsure where to go to have my oil changed, I did get a good referral from an auto parts store. Woodie's did change the oil in my vehicle without problem in a timely and courteous manner. After the inspection there was a recommendation to change the brakes which was not a hassle. Everyone was kind and Mattie at the register was welcoming and helped make the process worry free. Thank you very much also for the Ethics statement in your office, it's not very often I see that dedication to a value based service.

Had an appointment for an inspection, told me 40-60mins. Didn't look at it until 3.5 hours later. Wish they would've upheld their appointments or at least warned me it would be 3+ hours so I could act accordingly. Staff at the shop was very nice

I wish I could give them 100 stars. I came in today very apprehensive & skeptical because I was about to purchase a car. (I’m a young woman with very little knowledge on cars and very little trust in car-people because of my naivety around this topic) I asked them to evaluate it & make sure that the car didn’t have any unseen issues. They told me it would be $115 & take about 45 minutes. Within 10 minutes they had explained everything to me in laymen’s terms and continued to come to the front to walk me through their findings, the issues, their advice, everything. They truly had my best interest at the top of their priorities and didn’t even charge me for my appointment. They also invited the man I was with to the back of the shop to ensure everybody was on the same page and that I was taken care of. They were some of the most personable, genuine, and knowledgeable people I had ever met. They were also funny. If I won the lottery I would literally give them so much of my money. They genuinely made my entire week and I have never felt more understood, prioritized, and cared for by a group of mechanics ever in my life. I wish I could do more for them but I don’t have the resources right now. I called 3 of my friends, my boss, my sister, mom and dad the second I left to tell them all how grateful I was for these people and how amazing my experience was. Thank you guys. U guys deserve a raise for real.

I brought my car in to get a quote on breaks and roters. I was charged for a diagnostics test that I didn't ask for since breaks don't require a diagnostics. I made it very clear I don't have much money and that's why I needed to go somewhere cheaper. With this in mind, they still decided to deceive me into paying for diagnostics.

Good

Amazing customer service. I will definitely be back.

Worst customer service experience.

Great Service

Came in out of the blue to get my repaired. The service was exceptional and their mechanics immediately worked on my vehicle and had me out within a half hour. The staff was extremely friendly and accommodating. 5/5 recommend.