Mallard Crossing
Three week update: I was able to take my vehicle to a competent technician and have all of the damage that woodies did to my vehicle repaired. Where to begin…. Upon diagnosis from a competent technician I was informed that my passenger side rear wheel bearing was never replaced. Woodies charged me for replacing two bearings, which they did not. Which is (as of the last time I checked) fraudulent business. Additionally the seal that began leaking started to leak because it was improperly installed (picture shown below). Woodies left over a 1/8” gap between the seal and the axle housing on both sides of my vehicle. There should be no gap hence the leak. Additionally I was informed that woodies sealed my differential improperly which resulted in the leak around the differential. My final note being this, woodies took 3 weeks to “repair” my vehicle during which they lied to me as well as damaged my vehicle, they never returned my call or responded to this review. Which shows me they truly do not have any interest in making this right and have no problem with taking advantage of customers. I would also like to note that the job woodies spent 3 weeks on took a competent technician 4 hours to do. Two week update: Since picking up my truck two weeks ago, the drivers side seal that was installed by woodies has failed causing a massive gear oil leak, additionally the “seal” that was installed on the differential has completely failed around 3 bolts. Photos below. In summary, they had my vehicle for over three weeks for a 5 hour repair, tried to use the wrong parts, couldn’t give me a clear timeline of the works completion and were just generally incompetent as far as the repair goes. I will start this review by saying all of the service advisors are very nice guys. Zach had no problem hopping in the car with me to confirm the issue I was having, and Ed did an awesome job of keeping me updated with what was going on with my vehicle. The price they quoted for the work on my vehicle was very reasonable and they were able to get me in pretty quickly so I had no hesitation about dropping my vehicle off with them. That said this was the worst automotive experience I’ve ever had and I hope that no one I know or care about ever uses this location or woodies in general for anything related to their vehicle. I dropped my truck off on July 20th. I was informed that the parts and tools needed to complete the job were delivered to the shop on August 2nd. The two weeks waiting on the parts weren’t ideal but that’s the state of things in 2022 and I have no issues with that. My nightmare experience occurred after parts were delivered. I was told the work on my vehicle would be completed on August 4th, it wasn’t. Then I was told it would be completed on August 5th, it wasn’t. Then I was told August 8th, and it wasn’t. I stopped by the shop on the morning of August 9th to see if they were actually working on my vehicle because they kept saying they had issues. They most certainly were having issues, because I immediately noticed that they were attempting to use completely wrong parts for my vehicle (photo attached) and I lost another day waiting on them to get the correct parts from the manufacturer that would fit and not a sub par aftermarket piece of junk. All told my truck was at their location for over three weeks for a repair that the manufacturer of my vehicle lists as a 5 hour job. After picking it up and getting it home it was leaking differential fluid from improper gasket installation, and my antilock brake system wiring harness was not reinstalled (see photo). The incompetence that I experienced at this shop is on a scale that I have never seen. I have absolutely zero faith in any of the work they did and I hope that this review keeps someone from going through what I went through with Woodies.