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5
Mallard Crossing

Everyone was very nice and helpful Mr Terance and his crew were excellent staff even test drove my car after to make sure everything was ok and their very fair with their prices. Stop by Woodies Auto.

5
Mallard Crossing

We can thank Zach and staff enough for taking care of our daughter's car issue. She is in college and her car broke down and was towed to another service station who quoted a large bill. Fortunately, we knew items they were saying needed replaced did not and had it towed to Woodie's to check out!! They worked with part supplier to obtain a warranty part, saving us the hassle and money! and did the work for $1400 less than quote from other station. They called us daily to let us know the status. Highly recommend!!

1
Mallard Crossing

They don't do parts unless provided by them? Lol go anywhere else

Dear Esteban, thank you for sharing your feedback. We apologize if our policy regarding parts caused any inconvenience. Our aim is to ensure the highest standard of service and to guarantee the quality of the parts used. We appreciate your input and will take it into consideration as we continue to improve our offerings.

- Mallard Crossing
5
Mallard Crossing

Great customer service and pricing.

Thank you for the 5-star review! We're thrilled to hear that you had a great experience with our customer service and pricing. We strive to provide excellent service at competitive prices. Your satisfaction is our top priority, and we look forward to serving you again in the future!

- Mallard Crossing
1
Mallard Crossing

Don't go here. Out of convenience, I took my car here to have a check engine light looked into. My car was drive able but a little shaky when idle. After a diagnostic, I was told that the manager looked at my vehicle and concluded the only option was to buy a brand new engine. I paid for the diagnostic and had my vehicle towed to my normal repair shop (it wasn't close but they've done great service in the past). $400 later my check engine light is out and my vehicle is running great. Just don't go here...

Dear Willi, thank you for taking the time to share your experience. We are disappointed to hear that you had a negative encounter with us. We pride ourselves on providing accurate diagnostics and fair recommendations, so it is concerning to learn about your experience. We would like to address your concerns directly, so please reach out to us at your convenience so we can ensure your satisfaction.

- Mallard Crossing
1
Mallard Crossing

Absolutely the worst experience I’ve ever had at a car place. I dropped my car off for my nc car inspection at 9am, came back at 1030. They hadn’t started working on it til 11 and wasn’t ready to leave til 1150. Almost 3 hrs for a car inspection is a joke. No respect for their customers’ time. Edward Prange was extremely rude and disrespectful. When asked about an update on the status, answered and quoted another 45 minutes and told me “I could go get him a smoothie.” Went to use the restroom and there was no soap, which can happen. But when I informed him of this, he shrugged his shoulders like it wasn’t his problem and rolled his eyes, then made no effort to correct the problem. I’m absolutely never going back there again. Zach was very nice, but the overall experience was horrible. It would have been very convenient, because I go to the gym next door, but no thanks, not worth it.

Lisa, we're truly sorry to hear about your recent experience at our car place. We apologize for the extended wait time and the apparent lack of respect shown by our staff member. It's disappointing to hear that we didn't meet your expectations and failed to provide the level of service you deserved. We appreciate your feedback and will use it to improve our operations moving forward.

- Mallard Crossing
2
Mallard Crossing

I used Woodies because it was super close to where I live which made it convenient. However, they are pricey compared to other services in the area, even for the most basic services like oil changes and brakes. Speaking of brakes, I took my Camry in for a brakes that were squealing. I was told I needed pads and rotors which ran me close to $1000. I have since had to take my car back to them 3 times to repair the same squeal. Can't see myself going back again except for an state inspection. And BTW, their state inspection tech must only work 3 days out out of the week, so hopefully you pick a day when he is there.

Thank you for sharing your experience, Skribe. We strive to provide competitive pricing and efficient service. We apologize for any inconvenience you experienced. We'd like to make it right. Please reach out to us at your convenience, so we can address your concerns and improve your perception of our business.

- Mallard Crossing
5
Mallard Crossing

Friendly, efficient service!

4
Mallard Crossing

Good services, good prices, done in a timely fashion

Thank you for the 4-star review, Teleicious! We're delighted to hear that you were pleased with our services and prices. Our team takes pride in delivering a timely and quality experience. If there's anything else we can do to make your next visit even better, let us know.

- Mallard Crossing
5
Mallard Crossing

Some of the BEST customer I’ve ever experienced period. Like, wow. I felt safe, welcomed, and they genuinely cared my vehicle and me as a customer too! They provided snacks and a incredibly comfy waiting area. Three different staff members checked in on me while I was waiting. Once my inspection was done, someone came to give me a full report on my car. It was upselling I’m sure, but I appreciate the non-aggressive way they did it. They genuinely were recommending products and services that I actually needed! I plan to visit Woodie’s for all of my car services moving forward. Simply amazing.

Thank you for the amazing review, Kirsten! We're thrilled to hear about your excellent experience at Woodie's. It's our goal to provide top-notch service and make you feel comfortable during your visit. Don't hesitate to reach out if you need anything. We look forward to serving you again in the future!

- Mallard Crossing
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.