Ballantyne
I am not sure if management changed or just poor training of new staff but this place has gone downhill. Took my SUV in for service, changed tires, oil change, break fluid replacement. But, for some reason someone decided that the electric outlet cover needed to be removed and not replaced. When called to ask, I was told “this is not something we would do”. This was a $12.99 replacement cost, so it is not about the money, it is about something being taken from my vehicle and the service advisor refusing to even acknowledge or even bothering to ask the mechanic if it had been misplaced. I was told that the manager would call me to have a conversation, which also never happened. I will not come back, not because of the $12.99 cost, but I cannot trust this place anymore!!