Mallard Crossing
This place was nice in your face but rotten on the inside. I took my vehicle there to get a diagnostic test and ended up being charged 300 dollars. I set up an appointment to get a computer check on the vehicle but when I drove it, there the car was smoking. They then told me that they would call me back that day, but I never did. They called the next day and said that we would need an additional hour, which would be 299.90 total. They told me they didn't even look under the hood. I asked in the additional hour would they be able to tell me everything that could be wrong with my car. They called me back 30 mins later to tell me my engine is dead and will have to be replaced. I asked for a full list of all the diagnostics they did on the vehicle, and they couldn't give me that. I demanded that they take off additional hours that can not be accounted for, and they still charged me just to tell me my car won't start. That's why I brought it there. The entire time I was picking up my vehicle, they were avoiding me talking to other customers and not being accommodating. They also said they were going to charge me for a storge fee but had my vehicle just sitting in their shop and told me I couldn't go into their shop to get it. I had to get it towed. Long story short, bad mechanic shops like this is why ppl don't trust them. Also, when I got my car home, several things on my car were not working anymore, like they damaged it further.
Thank you for bringing this to our attention, Pierre. We're sorry to hear about your negative experience at our shop. We understand your frustration and we would like to address your concerns directly. Please contact us at your earliest convenience so that we can discuss this matter further and work towards a resolution.
- Mallard Crossing