Reviews - "Mint Hill" Location

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J Goodall

11/5/2022

Mint Hill

Called for an estimate for something I knew the price range for and they were by far the most expensive and unreasonably priced. I get inflation is a real thing but to over charge customers hundreds of more dollars for simple mechanics is cringy and disgusting

stacey H

11/5/2022

Mint Hill

I don't know how y'all sleep at night. Can't believe you would overcharge a senior citizen like you did. Hope you treat your grandparents better....

Dear Stacey, we're truly sorry for any inconvenience caused. We assure you that we deeply value all of our customers, regardless of age. We'd like to make things right. Please contact us so we can discuss this further and find a solution.

- Mint Hill

John Doe

11/5/2022

Mint Hill

Very poor values. They take advantage of the elderly. The interaction started by stating that it was a policy to put the vehicle on a lift to check the blinkers, which anybody that knows anything will know this is bull s*%t. I find it absolutely ridiculous that this day and age a company can take advantage of our elderly. To summit up, they poorly diagnosed the vehicle in overcharge her for things that the vehicle did not need. We will definitely be filing a claim with the BBB.

Dear Mr. Doe, we apologize for any discomfort caused. We strive to provide fair and transparent services for all customers. Your feedback is important to us, and we value the opportunity to improve. If you have any further concerns, please contact us privately so we can address them directly.

- Mint Hill

Devin DevinAndErica

11/5/2022

Mint Hill

Devin, thank you for your feedback. We're sorry to hear about your negative experience. We strive to provide exceptional service, and we apologize for falling short. Please reach out to us directly so we can further discuss and address your concerns.

- Mint Hill

Monique Jackson

11/5/2022

Mint Hill

I've been coming here for a little while now. And everyone is amazing. I mostly work with Brain he he is great! Christian (believe is her name) drives the shuttle and made me feel like I've known her for a long time.

Monique, thank you for being a loyal customer! We're thrilled to hear that you have had a great experience with our team, especially Brian and Christian. Your feedback means a lot to us and we can't wait to see you again soon!

- Mint Hill

Mike McFeely

11/5/2022

Mint Hill

Took advantage of my Meemaw who went in for a blinker bulb and they grossly overcharged an innocent sweet old lady! If I could give zero stars I would!

We apologize for any misunderstanding and value your feedback. Quality service is our priority, regardless of age. Please contact us so we can address your concerns and work towards a resolution.

- Mint Hill

Jason Stamper

11/5/2022

Mint Hill

Take advantage of the elderly. My grandmother went there for service, after talking to her about the services and pricing paid I shopped it with the dealer and every other local shop and they charged her more than double. My grandmother is on a fixed income and with todays inflation these senior citizens can barely afford to scrape by, but when you have these companies scamming them it's impossible to survive. Thanks for taking advantage of the elderly. Very sad.

Jason, we're sorry to hear about your grandmother's experience. We assure you that taking advantage of anyone, especially the elderly, is against our principles. We take all customer feedback seriously, and we'd like to investigate this further to make it right. Please send us a private message with your contact information so we can address your concerns directly.

- Mint Hill

Vernon Jackson

11/5/2022

Mint Hill

Due to dealer proprietary equipment they could not address the problem - did not charge me any diagnostic fees!

We appreciate your understanding, Vernon. Our team always strives to provide the best service possible. If you have any further concerns or questions, please don't hesitate to reach out to us. Thank you for choosing our dealership!

- Mint Hill

WhiteHat Label

11/5/2022

Mint Hill

This place is a scam. Ionly gave it one star because there isn't an option for zero stars. I went for an oil change and they told me that i needed a battery when i drove it in there with no problem. Then he tells me the battery is $411!!! Yeah right its not a Tesla, I have a 2007 canry

We're sorry to hear about your negative experience. Please know that customer satisfaction is our top priority. We'd like to address your concerns and find a resolution. Could you please reach out to us directly so that we can further discuss your situation?

- Mint Hill

John Hukill

11/5/2022

Mint Hill

My buddies grandma went in for a blinker bulb replacement. They ended up putting the car on the lift per policy. Charged her for it. She walked out spending over $300 for a bulb and switch.

Hi John, we're sorry to hear about this. Customer satisfaction is our top priority. However, since there are no details mentioned in the review, we are unable to investigate or contact you directly to resolve this issue. We value your feedback and will use it to improve our services. Thank you.

- Mint Hill

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