Mint Hill
I recently took my car in for a simple inspection. When I came to pick it up I was surprised that the front end of my car looked as though it had shifted a quarter inch to the left. The front fenders no longer aligned with the doors. I did not immediately say anything, as after all, how could an inspection have caused this. Then I took my car to a body shop to see what could have caused this. Their response was that whoever had the car on a rack had placed the lift under the back of the fenders, and not directly on the frame. I was unexpectedly pleased that Williams Subaru did not charge me for the half hour or so it took them to reposition the fenders. I am however disgusted that when I wrote to Woodies to let them know about this, told them there had not been a charge, and asked them to talk to their crew, that they never responded back. I was not taking action against them and did not ask for anything at all except to talk to their staff. One would think if they cared about the customer that they would have at least written to say thank you for bringing this to attention and we will talk to the mechanics. If they will not respond when I clearly was not asking for anything, how would they respond if a customer had damage that was expensive to repair.
Gary, thank you for bringing this to our attention. We apologize for the inconvenience caused by the mishandling of your car during the inspection. Our team should have taken better care in positioning the lift. We understand your frustration with the lack of response to your email, and we assure you that we take your feedback seriously. We will address this issue internally to ensure it does not happen again. Please reach out to us if there's anything else we can do to make it right.
- Mint Hill