Facebook Pixel

Dupont Location NOW OPEN!

1
Mint Hill

So I originally brought my car in there for front bearingsOil change and tire rotationI get it back 4 days later$1,500 laterThey say everything is repaired Mr Williams your car is ready I picked it up and it sounds worse now than when I originally brought it I take it back up there they say it's my cv joint well I no they heard that loud sound from the front end when they test drove it and said everything good Mr Williams but they chose not to tell me the car did not make that sound when I originally brought it in watch out people terrible service

Dear Anthony, thank you for sharing your recent experience. We're sorry to hear about this issue with your car. We never want our customers to feel dissatisfied with our service. Please reach out to discuss this further so we can make things right.

- Mint Hill
5
Mint Hill

Service was done in a timely manner updates were great 👍.28 point inspection very helpful and price and warranty was outstanding

5
Mint Hill

Good service

Thank you for your positive feedback, Daniel! We are thrilled to hear that you had a great experience with our service. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

- Mint Hill
5
Mint Hill

Great service,friendly staff and fair prices. That’s about all you can ask for and they are honest people.Highly recommend Woodies Auto Service.

5
Mint Hill

I made an appointment the day prior with Kyle and dropped off first thing the next morning. Truck was serviced before time I was told and the staff were great to work with. Great dealing with local shop in Mint Hill, and I highly recommend.

1
Mint Hill

I went in on 7-16-22 for an oil change/tune up and i was asked why did i want a tune up. was my engine light on i reply with yes, man that was next to him reply with she can still get the OIL CHANGE. MAN that was assisting me the told his co-worker that i wanted a tune up because my engine light was on!!!! Wait what that is not what i said at all.....i want and need a tune up!! He then tells me that he did not HAVE the proper INDIVIDUAL'S in the shop certified to do a TUNE UP....am confused at this time am thinking that a SHOP should have CERTIFIED worker at any GIVING time!!! You never know who's walking into YOUR shop and what type of work they will need at that time. So this customer services man AND i am calling him that becuase i didn't get his NAME Tells me that becuase i have a V6 it will take all day for a TUNE up....i again told him i DON'T have all day again I NEEDED TO DROP MY DAUGHTER OFF TO COLLEGE... Well he then set's an APPOINTMENT for 7-18-22 at 7:00 am i get there and check in. Gave him my name and asked how long is it gonna take this INDIVIDUAL reply with ALL DAY...what if i have an APPOINTMENT it should take the MOST 2 HR again he REPLY with i have a V6 ENGINE.... BUT again i had an APPOINTMENT??? Not a PLACE WERE I would do business WITH ever!! Maked me angry for the simple fact that we as CUSTOMER need service provided and it's sad that PEOPLE WANT TO TAKE ADVANTAGE of FEMALE'S.. Maybe because am a F

Dear Johanna, we apologize for your experience. We aim to provide efficient service, and it's concerning to hear about the miscommunication and delays you encountered. Please know that we value all our customers equally and strive to deliver excellent service. We appreciate your feedback and will review your concerns internally to improve our processes. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

- Mint Hill
1
Mint Hill

Service advisor did not fully explain the price of work to be done. Bill was much higher than expected. Honestly and respect for customers apparently are not important to this business. Very disappointed.

Phil, thank you for bringing this to our attention. We understand your frustration, and we apologize for any miscommunication regarding the pricing. Customer satisfaction is important to us, and we strive to provide clear and transparent information about our services. We will review our processes to ensure better communication in the future. Please reach out to us if there is anything else we can do to address your concerns.

- Mint Hill
5
Mint Hill

Great service on my 15 year old car. Polite, fair and great customer service

3
Mint Hill

They really hit the upsell hard instead of concentrating on the one problem asked to be diagnosed.

Thank you for sharing your experience, HT. We apologize if our focus was not solely on the issue you requested. Your feedback is valuable and will be shared with the team to improve our customer service.

- Mint Hill
5
Mint Hill

From the moment they answered the phone when I called, through service and picking up my car they were a 5 plus!!!!

Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.