Reviews - "Mint Hill" Location

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Sharon Shields

1/29/2023

Mint Hill

2 words. Shuttle service! I didn't know they offered this and it's definitely a huge plus for me. My car runs beautifully after the front end alignment and new tires. The 28 point inspection helps me budget fur future service. No complaints at all.

Ed Hampson

1/28/2023

Mint Hill

The folks at Woodies are great they are through and I trust them completely with my car and my safety. They are polite and very easy to work with.

Tramel Patrick

1/26/2023

Mint Hill

Bad service went in for a electrical repair for my lights in the back of my car no work was done charged me 119 for a diagnostic then charged me 132$ 2x so in total I paid almost 400 dollars for no work done to my car then they called the police on me and I did nuthin wrong they had my car over a week and did absolutely no work I would definitely no recommend taking your car here the customer service is bad just lies to me the whole time if I could rate a 0 I would

Dear Tramel, we regret to hear about your negative experience. This is not the level of service we strive to provide. We would like to speak with you further regarding your concerns, so please reach out to us directly. Thank you for bringing this to our attention.

- Mint Hill

martin segretto

1/25/2023

Mint Hill

Do they say they do inspection on your car and they can't even see two bolts missing on your car

Dear Martin, we apologize for any inconvenience you experienced during your recent visit. We strive to provide thorough inspections and your feedback is disheartening. Your concerns will be addressed with our team to ensure this does not happen again. Thank you for bringing this to our attention.

- Mint Hill

Theresa Pett

1/13/2023

Mint Hill

Why does it take 8 hours for an oil change?

Theresa, safety is our priority. Our team thoroughly inspects your vehicle to ensure everything is in optimal condition. We understand your concern about the time, and we strive to improve our efficiency. Thank you for your feedback.

- Mint Hill

Lesley Operative

1/12/2023

Mint Hill

They are always so nice to us when we come in or call! All of the staff are so knowledgeable and helpful and make sure we are happy. They have been so great about fitting us in even though they are understaffed at times. And they are great about giving us updates and etas on our repairs. Just a joy to deal with! Very good experience! I will go back and will recommend

Thank you for taking the time to write this wonderful review, Lesley! We are thrilled to hear about your positive experience with our team. Providing exceptional customer service is our top priority, even during busy times. We pride ourselves on keeping our customers informed and ensuring their satisfaction. We look forward to serving you again and appreciate any recommendations you may have.

- Mint Hill

Stephen McGuinness

1/6/2023

Mint Hill

Thank you for your kind words, Stephen! We're thrilled to hear that you had a great experience with us. It's our priority to provide excellent service to all our customers, and we're glad we could meet your expectations. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!

- Mint Hill

Brennan Hill

1/1/2023

Mint Hill

Friendly service people, but.... that's it. It took 3 days to replace my tire, with zero communication. I had to call for updates, and was told they'd call me back. Never did

We appreciate your feedback, Brennan. It's disappointing to hear about your experience. We apologize for the lack of communication during the tire replacement process. We understand the importance of keeping our customers informed, and we fell short in your case. We will use your feedback to improve our communication system. Thank you for bringing this to our attention.

- Mint Hill

Tracy Montague

12/26/2022

Mint Hill

Always feel confident that they are going to do everything right, & since they are here will not take my car anywhere else, much more convenient than dealership.

Thank you Tracy for your amazing review! We are thrilled to hear about your confidence in our services. Your trust means the world to us and we're grateful to have you as a valued customer. Let us know if there's anything else we can do for you!

- Mint Hill

Daniel Tarrant

12/21/2022

Mint Hill

Thank you for the 5-star rating, Daniel! We're thrilled to hear you had a great experience with us! If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

- Mint Hill

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