Reviews - "Mint Hill" Location

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curtis terry

4/2/2023

Mint Hill

Great people, excellent service. Love the pickup and drop off, very convenient.

Thank you for the fantastic review, Curtis! We're thrilled to hear that you had a great experience with us. Our team takes pride in providing excellent service and making your visit as convenient as possible. We look forward to serving you again soon!

- Mint Hill

Samgwaa Emile Fomunyam

3/31/2023

Mint Hill

Paid over $800 to change my right back tire,oil change, and diagnostic of a fault that was not really a fault. Last time ever

We're sorry to hear about your experience, Samgwaa. We strive to provide exceptional service, and your feedback is valuable to us. If there's anything specific you'd like to discuss or if you have any further concerns, please reach out to us.

- Mint Hill

Jean Moats

3/14/2023

Mint Hill

Great experience. Everyone was very helpful.

Angela Storay

3/10/2023

Mint Hill

Dropped car off at 9:15a for an oil change, caught an Uber, arrived at Woodie’s @ 4:00p. Car was still not done, matter of fact it was still in the air. Called at 3:21p and the guy said they will be finished in 15 minutes. It’s 4:22p, I’m still waiting and my car is still in the air. Absolutely ridiculous!!! It’s 4:40p and I’m still waiting!!! They Pulled my car around at 4:44p. So what they did was did my oil change in the 44 minutes they had me waiting, but my car was there almost 8 hours!! I know they don’t care, but I will NEVER patronize this business again. Oil changes take at a maximum 1 hour at the dealerships on a very busy day (Saturdays)👎🏾👎🏾👎🏾

Angela, thank you for bringing this to our attention. We're sorry for the extended waiting time you experienced. We strive to provide efficient service to all our customers and this incident does not reflect our usual standards. We appreciate your feedback and will use it to improve our processes.

- Mint Hill

Jowella Austin

3/7/2023

Mint Hill

I got these at 7:15 ish am after work the guy was acting like he didn't want to help me and I had to wait about 20 minutes for him to to acknowledge I was there when he saw me pull up

Jowella, we apologize for the poor service you experienced at our location. Your time is valuable, and we're sorry for the delay in acknowledging your presence. Our team is here to provide prompt and friendly assistance, and we're disappointed to hear that we fell short of meeting your expectations. Please know that we value your feedback and will use it to improve our service.

- Mint Hill

Anonymous

3/2/2023

Mint Hill

Did a great job servicing my car. The shuttle service is great as I don't have to wait for my car.

Kevin Parker

3/1/2023

Mint Hill

Great job and the alignment guy really knows what he's doing. Just beware, these guys over book to compensate for no shows. I had an appointment at 8:30 but I didn't get my car back until almost 4. An alignment only takes about an hour and a half. Make sure you get a ride home because they are gonna keep your car for a long time.

Thank you for the positive feedback, Kevin! We appreciate your kind words about our expertise. We apologize for the longer wait time - we do try to accommodate all our customers but occasionally there are delays. We appreciate your patience and will work on ensuring better scheduling.

- Mint Hill

Heather Bryant

2/28/2023

Mint Hill

i would never recommend this location to anyone. they were very unprofessional and very clueless. without my authorization they were planning to keep my car overnight to fix everything when all i went for was a diagnostic test. poor communication. no one called to tell me any information on my car or when it was ready for pick up. when i arrived to get my car they misplaced my key. poor customer service. no one answers the phone when you call.

Heather, thank you for sharing your concerns. We want every experience to be positive, so we apologize for the inconvenience and frustration you experienced. Your feedback helps us improve, and we'll address these issues internally to better serve you and future customers.

- Mint Hill

Adrienne Vaulx

2/19/2023

Mint Hill

They were great. Friendly and timely.

Thank you for the kind words, Adrienne! We're thrilled to hear that you had a great experience with us. We take pride in providing friendly and timely service to our customers. We look forward to serving you again in the future!

- Mint Hill

Evalynne L

2/11/2023

Mint Hill

Great experience- easy to drop car off and pick it up. They recommended necessary maintenance and broke down the pricing so I could review in detail.

Thank you for the five-star review, Evalynne! We are glad to hear that you had a great experience with us. It's our priority to make the process as convenient and transparent as possible. We appreciate your trust in our recommendations. Let us know if there's anything else we can assist you with!

- Mint Hill

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