Reviews - "Mint Hill" Location

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Tommy Earl

11/26/2022

Mint Hill

Took my truck in for oil change, said it would be 2 hours. Dropped off at 9:00 am. Went to pick up , it was on lift at 3:00. Asked why it takes so long to change oil. They did there inspection, removed tires, checked coolant, Trans, battery and everything else. I needed the truck back when promised. Also during the inspection I didn't want or knew anything about, they said my tail light, tag light and third brake light was out. When I got home all lights were working. I will never step in that place again.

Tommy-Earl, we apologize for the inconvenience you experienced during your recent visit. We aim to provide efficient service, and we understand your frustration with the extended wait time. Our inspection process is designed to ensure the safety and functionality of your vehicle, and sometimes it may highlight minor issues that do not require immediate attention. We appreciate your feedback and will look into ways to improve our communication with customers.

- Mint Hill

vingelywilliams

11/26/2022

Mint Hill

Did a great repair job to my vehicle. Very courteous and informative. Thanks Kyle and the technician who did my repairs so that I could get to my destination safely

Alfredo Albarran

11/24/2022

Mint Hill

Great experience. Definitely recommend.

Thank you, Alfredo, for recommending us! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!

- Mint Hill

Michael L. Scott

11/16/2022

Mint Hill

Over priced robbery in broad daylight

Michael, we are sorry to hear about your experience. We strive to provide fair pricing and value for our services. If you have any specific concerns, please reach out to us directly.

- Mint Hill

Rebecca Cabaniss

11/15/2022

Mint Hill

Professional

Brian Edwards

11/14/2022

Mint Hill

Thank you, Brian, for your excellent rating! We're delighted to have met your expectations. Your satisfaction is our top priority, and we strive to provide a five-star experience to all our customers. Should you need any further assistance, please don't hesitate to reach out.

- Mint Hill

Lisa Long

11/10/2022

Mint Hill

Thank you for the five-star rating, Lisa! We appreciate your feedback and are thrilled to hear about your positive experience with us. If there is anything else we can do to make your experience even better, please let us know.

- Mint Hill

J Goodall

11/5/2022

Mint Hill

Called for an estimate for something I knew the price range for and they were by far the most expensive and unreasonably priced. I get inflation is a real thing but to over charge customers hundreds of more dollars for simple mechanics is cringy and disgusting

stacey H

11/5/2022

Mint Hill

I don't know how y'all sleep at night. Can't believe you would overcharge a senior citizen like you did. Hope you treat your grandparents better....

Dear Stacey, we're truly sorry for any inconvenience caused. We assure you that we deeply value all of our customers, regardless of age. We'd like to make things right. Please contact us so we can discuss this further and find a solution.

- Mint Hill

John Doe

11/5/2022

Mint Hill

Very poor values. They take advantage of the elderly. The interaction started by stating that it was a policy to put the vehicle on a lift to check the blinkers, which anybody that knows anything will know this is bull s*%t. I find it absolutely ridiculous that this day and age a company can take advantage of our elderly. To summit up, they poorly diagnosed the vehicle in overcharge her for things that the vehicle did not need. We will definitely be filing a claim with the BBB.

Dear Mr. Doe, we apologize for any discomfort caused. We strive to provide fair and transparent services for all customers. Your feedback is important to us, and we value the opportunity to improve. If you have any further concerns, please contact us privately so we can address them directly.

- Mint Hill

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