Reviews - "Mallard Crossing" Location

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Anthony

4/1/2025

Mallard Crossing

Couldn't be happier with Service. Thank you Winston and Brian for your service!

Thank you, Anthony! We're thrilled to see you had a great experience with us. We'll make sure to pass your kind words along to Winston and Brian. We look forward to serving you again in the future!

- Mallard Crossing

john A

3/31/2025

Mallard Crossing

good same day service. Car battery reasonably priced ($187), but the labor and "add ons" were another $200 which was a bit much

Thank you for choosing us, John. We're glad you appreciated our same day service. We understand your concerns about the additional costs. We strive to maintain competitive pricing and your feedback will help us evaluate our charges.

- Mallard Crossing

Felix Lopez

3/24/2025

Mallard Crossing

They tried to sell me a job $1,600 more expensive than was necessary, despite me warning them I wouldn’t pay more than the job required. I had the inkling, the moment I walked in, they were going to attempt to upsell me and change out a part that is still working perfectly fine. When I went to retrieve my vehicle, the gentleman checking me out had me wait an exceeding amount of time while he worked on another order on his computer. I took it to AutoRx and I was treated fairly and honestly.

Dear Felix, we're disappointed to hear about your recent experience. Your satisfaction is our top priority, and we strive to provide transparent and fair service to all our customers. Please reach out to us directly so we can address your concerns. Thank you for bringing this to our attention.

- Mallard Crossing

ERICA FRAZIER

3/22/2025

Mallard Crossing

HORRIBLE! If you want your car fixed right the first time and don’t want to keep having to go back, DO NOT TAKE IT HERE! I took my car in for a coolant leak. They had my car for over a week and charged me almost two thousand dollars. Picked up my car and I’m thinking my car is fixed but surprise, surprise 3wks later coolant is empty. So obviously it was still leaking from the time I picked it up for 3wks. Take it back and now they claim it’s something else, he says it’s something that’s common in these cars, how convenient! My question was so if it’s common why wasn’t it checked prior to giving it back to me. I requested to speak with a manager. After a few days Manager offers a 240$ discount. I take the car back for the 3rd time and that new problem that was mentioned prior was no longer an issue it was something else which was going to cost 4,000$. A 240$ discount is not going to touch a 4K bill. If my vehicle was fixed right the first time the damage wouldn’t be so severe now!!!!!! DO NOT TRUST THEM!

Dear Erica, thank you for sharing your experience with us. We're sorry to hear about the troubles you encountered with your vehicle. We understand your frustration and would like to address your concerns. Please reach out to us directly so we can further investigate your situation and come to a resolution. Your satisfaction is our top priority.

- Mallard Crossing

Scooter 23

3/20/2025

Mallard Crossing

I was told a price for a set of tires.When I showed up to purchase my tires they went up 200.00 more. beware.

We apologize for the confusion regarding the pricing. Our goal is to provide accurate and transparent information to our customers. We appreciate your feedback and will use it to improve our communication.

- Mallard Crossing

Jack J. Booker

3/20/2025

Mallard Crossing

Thank you for the 5-star rating, Jack! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know!

- Mallard Crossing

Jen Jen

3/18/2025

Mallard Crossing

HORRIBLE. went here for a simple inspection. Car was fine no problems and the motor suddenly blows! They quoted us $7000… DO NOT GO HERE FOR ANYTHING. THEY RUIN YOUR CAR ON PURPOSE WITH HOPES OF YOU SPENDING THOUSANDS TO FIX IT. our lawyers will be involved really soon. This place is a scam. Do not go here no matter what.

Jen Jen, we deeply apologize for your negative experience. Customer satisfaction is our top priority, and we take your concerns seriously. We'd like to better understand what happened. Please reach out to our management team at your earliest convenience so that we can address your concerns and work towards a resolution.

- Mallard Crossing

Rula Sharid

3/18/2025

Mallard Crossing

Not helpful , don’t know what they do Need more training on the system and payment plan, and customer service

Capcak muster

3/8/2025

Mallard Crossing

Tried to rip off my sister with $1400 of work i already performed (am auto tech as well),while she only came for state inspection, yea 0/10 AVOID THIS PLACE!!!

Dear Capcak Muster, we're disappointed to read about your experience. Our aim is to provide reliable service, so we're sorry if there was any misunderstanding. We'd like to address your concerns directly, so please reach out to us.

- Mallard Crossing

Connie Berchem

3/6/2025

Mallard Crossing

The guys were wonderful I’m looking forward to a long relationship with them for my BMW Z3

Thank you, Connie, for the glowing review! We're thrilled to have you as part of our car care family and look forward to taking excellent care of your BMW Z3 for years to come. If there's ever anything we can do to enhance your experience, don't hesitate to reach out.

- Mallard Crossing

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