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5
Mallard Crossing

Thanks for the top rating, Toni! We appreciate your feedback and are glad to know that you had a great experience with us. If there's anything else we can do to make your time with us even better, just let us know.

- Mallard Crossing
5
Mallard Crossing

Excellent service! Heard a flapping noise under car & suspected plastic undercarriage cover was no longer fastened. Stopped by Woodie’s Saturday morning & they confirmed problem. They had fastener on hand & took care of in 10-15 minutes! Very pleased & highly recommended. Awesome service by Jeffery and team!

5
Mallard Crossing

Received outstanding service at Woodie’s (Mallard Creek) on Prosperity Church Rd Charlotte. Stopped by Saturday morning. They confirmed the issue, had the fastener in stock & in 10-15 the fix was complete. Thank you Jeffery & team! Excellent service!!

Thank you, Tonya! We love hearing stories like yours. It’s always a pleasure to provide excellent service to our customers. We'll make sure to pass your compliments to Jeffrey and the rest of the team. If there is anything else we can assist you with, please let us know!

- Mallard Crossing
1
Mallard Crossing

If there was a way to give 0 stars I would! Jeffrey, a member of the staff at the Mallard Creek location was dishonest. I was told I needed a new battery because the one I had was tested and put out extremely low voltage. Prior to giving them my car for a tuneup and fuel system cleaning, I had no issues and never any indication of needing a new battery. When I arrived to pick my car up it wouldn't start. From no problems to a completely dead car in one day at Woodies! I told Jefferey, whom I believe is a supervisor there to give me a jump. He did and stated, " we can give you a jump but it won't last". Well I drove my car through the remainder of the week with no problems and took my battery to be tested at Auto Zone and they confirmed what I knew, nothing was wrong with it. Everyone BEWARE! They attempted to scam me into buying another battery and paying for labor that I didn't need. Do not risk taking your car here.

Daria, we value your opinion and are sorry you had a negative experience. We never want our customers to feel deceived or pressured into unnecessary services. We'd like to investigate further, please call our customer service line so we can make things right.

- Mallard Crossing
5
Mallard Crossing

My experience with Woodies started after my car was stolen then recovered. The criminals that stole my car beat the car to hell with many, many issues that needed to be fixed. Unfortunately, I only had collision insurance so everything would need to be fixed and paid for out of pocket. Kyle, the manager did a great job inspecting the car and sharing his findings with me in detail so that I knew everything that was wrong with the car. We were able to come up with a plan so that we could get the car drivable again, for the least amount of money. Woodies was very helpful and patient with me as I weighed the decision on what to get fixed and when. I had a ton of stress dealing with the stolen car and I am fortunate we got it fixed and I am driving again. Thank you to Kyle and his team for the help! I'll be back!

Nick, thank you for sharing your experience! We understand the stress of dealing with a stolen and damaged car, and we're glad we could help. Our team is committed to providing detailed inspections and working with you to find the most cost-effective solution. We'll be sure to pass along your kind words to Kyle and the rest of the team. We look forward to serving you again in the future!

- Mallard Crossing
1
Mallard Crossing

Common sense if you would take the time to do your job and look at a person oil change sticker to see that it was recently changed the smart thing to do is call the person to verify before you proceed especially when your 65 year old mother forgot the oil had just been changed on Saturday. Still common sense as a mechanic to check things out and ask questions instead of saying someone could’ve put an invalid sticker up there. Who tf going to be riding around with an invalid oil change sticker if the oil change was just did last Saturday??? Defintely won’t be getting my business ever again cause as a mechanic you supppsed to use better common sense.

Dear YaKisha, we apologize for the frustration caused by this situation. We understand how important it is for our staff to use common sense and thoroughness in their work. Your feedback will be shared with the team to ensure that we improve our customer service. We value your business and hope to have the opportunity to serve you better in the future.

- Mallard Crossing
1
Mallard Crossing

Dear Beanjamin, thank you for sharing your experience. We're disappointed to hear that you didn't have a positive experience with us. We take customer satisfaction seriously and would like to learn more about your concerns. Please reach out to our customer service team so we can address this.

- Mallard Crossing
5
Mallard Crossing

I was most appreciative of their professionalism expertise, and explaining things to me in layman's terms. Their work was great and their rates fair. Thank you Kyle and Jeffery for your patience and guidance. And thanks to whoever worked on my car. She is running smooth. I am a happy camper. God bless you all. 😊

Thank you for your kind words, Jim's Angel Mcdaniels! We're thrilled to hear about your positive experience at our shop. Our team takes pride in delivering excellent service and making sure our customers understand the work being done. Your satisfaction is our top priority. If you have any more questions or need further assistance, feel free to reach out. God bless you too!

- Mallard Crossing
5
Mallard Crossing

They were very through and honest with the recommended repair needs. All of the staff, that I dealt with were courteous and professional.

Thank you for your kind words, Sandra! We're thrilled to hear that you had a positive experience with our team. We pride ourselves on providing thorough and honest service, while also maintaining a high level of professionalism. If you have any further questions, please don't hesitate to reach out.

- Mallard Crossing
1
Mallard Crossing

Drop off service is ridiculous. When a customer is asking for an inspection, why can't I just wait outside while you do your job.

Dear Meka, we understand your frustration. Our drop-off service is designed to ensure the best possible experience for all customers. By inspecting your vehicle in a controlled environment, we can provide a thorough examination and necessary repairs. However, we appreciate your feedback and will take it into consideration for future improvements.

- Mallard Crossing
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.