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1
Mallard Crossing

Common sense if you would take the time to do your job and look at a person oil change sticker to see that it was recently changed the smart thing to do is call the person to verify before you proceed especially when your 65 year old mother forgot the oil had just been changed on Saturday. Still common sense as a mechanic to check things out and ask questions instead of saying someone could’ve put an invalid sticker up there. Who tf going to be riding around with an invalid oil change sticker if the oil change was just did last Saturday??? Defintely won’t be getting my business ever again cause as a mechanic you supppsed to use better common sense.

Dear YaKisha, we apologize for the frustration caused by this situation. We understand how important it is for our staff to use common sense and thoroughness in their work. Your feedback will be shared with the team to ensure that we improve our customer service. We value your business and hope to have the opportunity to serve you better in the future.

- Mallard Crossing
1
Mallard Crossing

Dear Beanjamin, thank you for sharing your experience. We're disappointed to hear that you didn't have a positive experience with us. We take customer satisfaction seriously and would like to learn more about your concerns. Please reach out to our customer service team so we can address this.

- Mallard Crossing
5
Mallard Crossing

I was most appreciative of their professionalism expertise, and explaining things to me in layman's terms. Their work was great and their rates fair. Thank you Kyle and Jeffery for your patience and guidance. And thanks to whoever worked on my car. She is running smooth. I am a happy camper. God bless you all. 😊

Thank you for your kind words, Jim's Angel Mcdaniels! We're thrilled to hear about your positive experience at our shop. Our team takes pride in delivering excellent service and making sure our customers understand the work being done. Your satisfaction is our top priority. If you have any more questions or need further assistance, feel free to reach out. God bless you too!

- Mallard Crossing
5
Mallard Crossing

They were very through and honest with the recommended repair needs. All of the staff, that I dealt with were courteous and professional.

Thank you for your kind words, Sandra! We're thrilled to hear that you had a positive experience with our team. We pride ourselves on providing thorough and honest service, while also maintaining a high level of professionalism. If you have any further questions, please don't hesitate to reach out.

- Mallard Crossing
1
Mallard Crossing

Drop off service is ridiculous. When a customer is asking for an inspection, why can't I just wait outside while you do your job.

Dear Meka, we understand your frustration. Our drop-off service is designed to ensure the best possible experience for all customers. By inspecting your vehicle in a controlled environment, we can provide a thorough examination and necessary repairs. However, we appreciate your feedback and will take it into consideration for future improvements.

- Mallard Crossing
5
Mallard Crossing

I had an unwelcome and jarring rear tire blowout on 85 at rush hour. After getting my pulse rate down, I found Woodie's. Kyle checked my tire size and no luck with it on hand. Kyle immediately found a way to get my spare put on and have me out the door at no charge. I'll say that again, no charge. I can tell you it changed my day and night. What a class act. Kyle is an employee they should be proud of. Speaks well to the company and culture. I will be seeing them soon to be a paying customer.

Hi Steve, thank you for the heartfelt review! We're thrilled our team went above and beyond to help you during a stressful situation. Kyle is indeed exceptional, and we'll make sure he knows about your praise. When you're ready to return, we'll be here to provide the top-notch service you deserve. Safe travels!

- Mallard Crossing
5
Mallard Crossing

Perfect service, friendly staff, Kyle was great, informative and very helpful. I recommend everyone to go there. Keep up with the great work guys.

Thank you for the amazing review, Fadi! It's great to hear that you had a fantastic experience with us. We are thrilled to know that Kyle went above and beyond to assist you. Your recommendation means the world to us! We can't wait to serve you again soon!

- Mallard Crossing
1
Mallard Crossing

Don't go here. As someone who works in the dealership business, I chose this location because it's close to my home and they sent me a coupon. Just needed an oil change. Set an appointment for 7am. Right when they opened. Didn't matter one bit, as I still waited 4 hours for it... 4 hours for an oil change...unacceptable. Then when it came time to pickup, I was grossly over charged. They tried to charge me $105 for an oil change. (Even with my $15 off coupon)..after pushing back, they realized that my filter had been billed out 5 times...do you guys not check your paperwork? Or did you just think I was dumb enough not too? Still paid $60 for it after the adjustment and that was including the $15 off coupon.. unacceptable. Oil changes for my 2013 Hyundai should be $40 MAX, anywhere else. After expressing my displeasure, every employee I spoke to also relayed their own displeasure with working there and the company as a whole, it's pricing, it's timing, and it's schedule. This company is predatory to its customers and it's employees. Please, don't go here. I learned this lesson so that you don't have to.

Chris, we're truly sorry to hear about your experience. We understand the frustration you felt with the long wait time and overcharging. We strive to provide excellent service, so it's disappointing to hear that we fell short. We take your feedback seriously and will review our processes to prevent similar occurrences in the future. If there's anything we can do to regain your trust, please let us know

- Mallard Crossing
5
Mallard Crossing

Excellent service, Staff is very knowledgeable including the manager, very knowledgeable and trustworthy.

Thank you, Mr. Williams, for your glowing review! It's wonderful to hear that our service and staff exceeded your expectations. We pride ourselves on providing knowledgeable and trustworthy service. We appreciate your kind words and look forward to serving you again soon!

- Mallard Crossing
5
Mallard Crossing

Came here for suspension work and brakes. Great service and people. Very thankful for the free shuttle service.

Tara, thanks for sharing your experience! We're glad to provide top-notch service and make your visit convenient with our free shuttle service. If there's anything else we can do for you, don't hesitate to reach out.

- Mallard Crossing
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.