Mallard Crossing
Let me give you a break down of what happened and why I am giving Woodies 3 stars. I went in with loss of power, codes saying MAF and under boost. They replaced the MAF and cleaned Throttle body. Over charged a bit, but not terrible. They said they test drove it and it was good. I get the car, engine light comes back on and it's still messing up in the parking lot, so I take it back. I call my mechanic back home (TX) and he says to look at the CAT and hoses, sounds like that's the issue. I relay this information and they say, "We already checked the CAT and all of the hoses, those aren't the issue." The next day, they call me and say, "It's the CAT". The same CAT they claimed they already checked. I buy a CAT for 10 times less than they were going to charge me, but then they say it's not the CAT, it's a hose. Again, one of the hoses they claimed to have already checked. All fixed, and car runs well now. You may feel this deserves a one star, but let me tell you what bumps it up. They took accountability and didn't charge me a penny for the second repairs. They also allowed me to use their concierge service for work and getting home. They also took me to the grocery store once. All in all, three stars. If you don't need the concierge, I can't say I'd recommend them though.
Dear Alex, thanks for sharing your detailed feedback. We apologize for the inconvenience you experienced during the repair process. We appreciate your acknowledgment of our efforts to make things right and for the positive aspects of your experience. We value your business and hope to have the opportunity to serve you better in the future.
- Mallard Crossing