North and South Carolina Auto Repair

NEVER USE WOODIES- ZERO RATING I have always owned Mercedes Benz and Woodies on Charlottetown Ave was my go to for several years. I would also recommend them to other Mercedes owners as they did great work at a great cost. HOWEVER, this recently changed with the last two visits. I only needed a battery replaced and headlight replaced in December 2024, and they charged me $850 for the services. I thought this cost was extremely high as I was only asking that the battery be replaced. But because I was a faithful customer, I had my car towed to them again in February to replace a damaged side air intake tube. The car was making a popping sound, so instead of driving it, I had it towed to Woodies. The tow truck driver had already told me that this should be minor and only cost around $100 to replace the tube. HOWEVER, Woodies called me and told the me the cost would exceed $2900. I was outraged and told them I only wanted the tube replaced and their response was that the tube was not a separate part and that the entire top of the engine had to be replaced. I declined the service and had the vehicle towed to the MERCEDES Dealership. The dealership was able to replaced the tube the the total charge for repairing my car was $106. NEVER AGAIN Will I use Woodies Auto Service. Woodies also charged me $186 for the bogus diagnostic that had to be paid before they released the car. NEVER NEVER AGAIN

Thank you for working me in to service my car when time was of the essence. Excellent work.

Great work, thank you

I scheduled an appointment for a State Insoection on Wednesday 8:30am. They called me back and asked if I could pick another day. I asked for that Friday 8:30 am. "No problem". I drop my car off at the appropriate time. These inspections are a 30 min affair normally. I haven't heard any by 11am, so I call and am told my vehicle is just now being looked at. Around 2pm I get an email detailing things that need to be fixed. I had to call the shop back to confirm repairs. I was told end of the day. End of the day I'm told first thing in the morning. They have been open for 2.5 hrs and still not done. If they were realistic with time estimates I wouldn't be mad, but the constant pushback is bullshit. They dont.

I had an incredibly frustrating experience with Woody’s Auto Repair Center. Before bringing my car in, I called and specifically asked if they had worked with SilverRock Warranty before. The front desk representative, Daniel, assured me they had multiple times and seemed confident they would be considered in-network. However, after holding my car for three days with no urgency to complete what should have been a straightforward repair, I was hit with an unexpected bill. Turns out, Woody’s is not in SilverRock’s network. My warranty would have covered a significant portion of my repairs if they had been upfront about their status. Instead, I was left to pay $350 on a $428 bill, while my warranty only covered $78—an amount that could have been much higher if they had been honest from the start. To make matters worse, Daniel never properly explained the final cost to me before taking my payment, which felt deceptive. It seems like they were more concerned with getting my money than ensuring I had all the information I needed to make the best financial decision. I feel taken advantage of and extremely disappointed in the lack of transparency. If you have a warranty, double-check everything yourself before trusting them, because they clearly don’t prioritize customer awareness or financial fairness. I won’t be returning.

Be careful and get a second opinion. They will try to take advantage of you.

I called to get a quote to replace the front brakes on my car (very simple and standard maintenance) and they couldn't even tell me how much it was going to cost without first charging me $30 for an inspection. I will not and no one else should ever pay anyone for a quote. I will not be using Woodies.

First time service of my reliable 2017 Acura and was pleasantly impressed by the level of communication, especially on the part of Raymi on the phone and in person. Shuttle service within ten miles was especially important to me and Larry does an excellent job of driving. Would definitely bring my car to Woodie’s again.