Huntersville
This is in fact a 0 star review driven by carelessness and lack of ownership. On 9/9 I dropped off my Dodge Charger for a thermostat replacement. When I picked up my car that evening I paid and headed home. Once I got home I realized there was an abnormal gap between my hood and front bumper despite the hood being completely closed. The next day I called the service advisor and explained the issue. He stated they’d be happy to fix it and “that he knew it wasn’t something I did since I’m a loyal customer”. Today when I returned the tech spent a few hours slamming my hood repeatedly ultimately causing several dents and not fixing the gap. The service advisor failed to take ownership stating “when you leave you don’t meticulously look over the vehicle” and “this is a common issue with this car”. If you value your time, money, and vehicle do not use this mechanic because as I stated earlier they are careless and completely lack any ownership of their mistakes.
Dear Anthony, thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused. Our team takes pride in providing exceptional customer service and we regret that we fell short of your expectations. We would like the opportunity to investigate this further and make things right. Please reach out to us directly so we can discuss how to resolve this matter.
- Huntersville