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5
Eagle

What great people!! Helped me when I was in a rush and did it with complete grace and integrity! I will come back again!! Thanks!

1
Carmel Road

Had a 9am inspection appointment. At 11:45 there were still 2 vehicles ahead of me. There was no communication that they were behind schedule and would need my vehicle all day for an inspection. Better communication and an understanding of what an appointment is would be nice.

1
Ballantyne

1
Carmel Road

Beware of this place selling you things you don't need. One of my techs dropped a recently purchased 2022 Ford Transit van off for an oil change. It should have been a warning that they wanted to keep it overnight for an oil change. So Ryan called my tech mid-day the following day and told him the spark plugs were bad and needed changed. Ford doesn't even have the plugs checked till 100,000 according to the maintenance manual. I've had 20 of these vans in my fleet and its usually 120,000 to 150,000 when the plugs need changed. The van was running perfectly and had just been purchased a few months earlier and went through Fords checklist and had everything replaced that was needed. Now my tech should have never okayed this but he did not knowing that the bill would be $1169.93. They added a few other things that just had to be done! This is so wrong on so many levels. I can afford to pay this and did but I am concerned for people who can't and don't have the money to spend on unnecessary and unneeded repairs. Most people won't look in their owners manual to find out they are being misled.

1
Matthews

I really wanted to like this place. My partner has been using them for years. I like that they send over pictures and an update on how things are going. They’ve seemed smooth and easy to work with when I came in with my partner for 2 of his cars in the past couple months. But they lied to me so they could do unnecessary work for an extra $250. Then Brian, the sales rep, was hostile and kept changing his story. I brought the car in for 30k maintenance. At drop off, I asked if they would be following Subaru’s recommendations. He said yes. He stared at his screen and said that CVT fluid replacement was required and it would be about $250. I asked AGAIN to confirm that SUBARU was recommending that and he said “Yes, I’m looking at it right now.” I even mentioned I’d go home and check myself. I also told him I had replaced the cabin air filter just a few days ago. I looked up Subarus recommended maintenance. Subaru considers CVT fluid lifetime, meaning it should always be inspected 30k intervals, but never replaced. I read through several owner forums, and many people agree replacement every 60k would be a good idea, even if Subaru considers it “lifetime”. NO ONE discusses changing it every 30k. So when they called to say my car was done, I shared that I was not happy about them telling me it was required by Subaru at 30K. At this point I was not angry or asking for anything. Then Brian (who is not the guy I spoke to at drop off, although I didn’t realize it on the phone), goes on and on about how “Subaru wants to make it seem like it’s cheap to own the car so they make bad recommendations. We’re following the CVT fluid manufacturer’s recommendation.” (As if the fluid manufacturer doesn’t have their own agenda?!). They also say my cabin air filter needs to be replaced and when I remind him that I had already told them it was done a few days ago, he changes his story to say they didn’t bother looking at it and just went by mileage. Apparently, this is standard practice for them to not bother looking at air filters (both cabin and engine). On the way to pick up the car, I call my partner, who was there for the entire drop off. He agrees that I was very explicit in asking if this was Subaru’s recommendation at least twice and that I made it clear I was only agreeing to it because that was Subaru’s recommendation. So when I get to the shop, I tell Brian that I’m really not happy about being lied to. He then gets defensive, hostile, and angry. At this point, I say I was considering asking for the $200 off and still considering them for the future, but with his attitude there’s no way I’m coming back and my partner won’t be brining his 3 cars in any more. Brian’s response was, “Good.” There was no further conversation. He did take $200 off. But he was an a**hole about the entire thing beginning to end. Note, added their report about the air filter. It says they looked and it’s “dirty”. Here’s a picture of the air filter taken in their own parking lot after I picked up. Clearly no inspection done.

1
Midtown

These guys are awful literal scammers. I went in with a misfire and a fuel issue, the misfire was fixed easily with a spark plug but the fuel problem was completely overlooked they made up a lie that it was a transmission issue which doesn’t even make sense. They also stole an expensive pair of Oakley sunglasses out of my truck that were hanging on the sun visor. Long story short I changed the fuel pump myself in my schools parking deck which fixed the problem. Do not take you truck here for service these guys are awful and know nothing absolute scammers and now I’m out 250 bucks on oakleys.

5
Midtown

Work was thorough. Quote was accurate. Job completed on time. Would visit again.

5
Uptown

Friendly, professional, and efficient. If you are in Uptown, this place is super convenient.

4
Arrowood

Very good service. I’m one of your oldest customer. I’ve been with Woody’s ever since you all brought Ashley Road Auto.

5
Carmel Road

Always receive superior service. My vehicle runs so much better since having it serviced at Woodie's

Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.