Uptown
DO NOT go here! They can't even put on lug nuts without screwing up your car. I had this location find and fix a broken axle seal, a small transmission leak, plus a lot of standard maintenance work a few months back. They were very easy to work with, the location was convenient for me, and up until this point I had no issues with the work they did. That's until I went to change the brakes and discovered that they're incapable of putting the lug nuts back on without cross threading them. The lug nut not only was cross threaded, but it also wasn't even close to tightened. Whoever did it knew they did it, I'm not even a mechanic and I can tell when I'm starting to cross thread a lug nut or when it's not tight. Whoever did this is lazy and incompetent. A standard impact wrench wasnt even able to remove it. The stud broke off inside the lug nut, so now I've got 4 studs. And I only accomplished that after borrowing an impact wrench from my grandpa who was an 18 wheeler driver. Not only was my car screwed over, it's a safety issue because I've been driving on basically 4 lugs for 3 months unknowingly which puts extra load on the others and over time can break. And if I had a flat tire I would've had absolutely no way to take the tire off. If they can't put a lug nut on correctly and safely then I can only imagine what other basic work they screw up on a daily basis. I plan to go this week to see if they fix their work. I'll update my review as to whether they are honest enough to do that. Edit: I will say Daniel gave great customer service and was very helpful and transparent. I hope he wasn't the one who did this shoddy work.
Jordan, thank you for bringing this to our attention. Safety is our top priority and we take your concerns seriously. We're disappointed to hear about the issues you experienced with your lug nuts and sincerely apologize for any inconvenience caused. Please reach out to us directly so we can address this matter further.
- Uptown