Walking in as a female, I felt very comfortable and respected. I was assisted by Barry (sorry if I mispelled your name). He was very kind and took his time to explain AND show me what was wrong with my car. I was told by NTB that I needed new brake pads and rotors, which I found out from Woodie's Auto that was not right. Barry handed me a detailed report with everything that was checked and a detailed report of the problem and was very thorough when answering my questions. My seat and floor were nicely covered with a plastic sheet. Overall, I left feeling confident and well informed without overpaying for unnecessary repairs. I highly recommend this shop!