North and South Carolina Auto Repair

UPDATE: My initial review was very negative, but after working with them to remedy the problem I've updated to 4*. Everyone at this location was extremely helpful. Everything they did was focused on earning a customer Originally my review was negative because I suspected my car had a problem that was caused during work they did. But they agreed to fix the issue with zero hassle, even after telling me they didn't believe they caused it. Daniel gave his side of things but ultimately gave me the final choice of what I thought would be fair. We ended up agreeing on a large discount. They did offer to do it free as well. The location is perfect for people who live within walking distance of the light rail line. The service is quick, even when they had to tow my car elsewhere for something. I'll be back here in the future due to the great service. I was so impressed by the customer service that it really doesnt matter whether or not they caused the problem on my car. The way they responded to my complaint was more than the majority of auto shops would do.

DO NOT go here! They can't even put on lug nuts without screwing up your car. I had this location find and fix a broken axle seal, a small transmission leak, plus a lot of standard maintenance work a few months back. They were very easy to work with, the location was convenient for me, and up until this point I had no issues with the work they did. That's until I went to change the brakes and discovered that they're incapable of putting the lug nuts back on without cross threading them. The lug nut not only was cross threaded, but it also wasn't even close to tightened. Whoever did it knew they did it, I'm not even a mechanic and I can tell when I'm starting to cross thread a lug nut or when it's not tight. Whoever did this is just lazy and inconsiderate. A standard impact wrench wasnt even able to remove it. The stud broke off inside the lug nut, so now I've got 4 studs. And I only accomplished that after borrowing an impact wrench from my grandpa who was an 18 wheeler driver. Not only was my car screwed over, it's a safety issue because I've been driving on basically 4 lugs for 3 months unknowingly which puts extra load on the others and over time can break. And if I had a flat tire I would've had absolutely no way to take the tire off. If they can't put a lug nut on correctly and safely then I can only imagine what other basic work they screw up on a daily basis. I plan to go this week to see if they fix their work. I'll update my review as to whether they are honest enough to do that. Edit: I will say Daniel gave great customer service and was very helpful and transparent. I hope he wasn't the one who did this shoddy work.

UPDATE: My initial review was very negative, but after working with them to remedy the problem I've updated to 4*. Everyone at this location was extremely helpful. Everything they did was focused on earning a customer Originally my review was negative because I suspected my car had a problem that was caused during work they did. But they agreed to fix the issue with zero hassle, even after telling me they didn't believe they caused it. Daniel gave his side of things but ultimately gave me the final choice of what I thought would be fair. We ended up agreeing on a large discount. The location is perfect for people who live within walking distance of the light rail line. The service is quick, even when they had to tow my car elsewhere for something. I'll be back here in the future due to the great customer service.

DO NOT COME!!!!!!! “Appointments don’t mean we are going to work on your car it just means we know you are coming” Dropped my car off at 10am for an oil change and state inspection. Called at 3:30 and they said it should be 30 mins. Called at 4:45 and, again, 30 minutes. Called at 530 and he said they are actively working on my car and it will be done. Showed up… THEY NEVER TOUCHED THE CAR. Dishonest and awful business practices. Read the other low reviews… this isnt a one time thing.

Friendly, honest, punctual

HORRIBLE! If you want your car fixed right the first time and don’t want to keep having to go back, DO NOT TAKE IT HERE! I took my car in for a coolant leak. They had my car for over a week and charged me almost two thousand dollars. Picked up my car and I’m thinking my car is fixed but surprise, surprise 3wks later coolant is empty. So obviously it was still leaking from the time I picked it up for 3wks. Take it back and now they claim it’s something else, he says it’s something that’s common in these cars, how convenient! My question was so if it’s common why wasn’t it checked prior to giving it back to me. I requested to speak with a manager. After a few days Manager offers a 240$ discount. I take the car back for the 3rd time and that new problem that was mentioned prior was no longer an issue it was something else which was going to cost 4,000$. A 240$ discount is not going to touch a 4K bill. If my vehicle was fixed right the first time the damage wouldn’t be so severe now!!!!!! DO NOT TRUST THEM!

They were able to take my care in without an appointment and were very informative about what services were needed for my vehicle. Very friendly and courteous.

I have an older car so that means more repairs. The Indian Land group is efficient in their work and have prices in line with what you would expect to pay. I have never felt "ripped off". I appreciate the fact that they take images of the work to be done and this is also in line with dealerships that are far away from Indian Land. If you want a car repair shop that knows what they are doing, is close to your home in the Indian Land area and expect the repairs to be done in a timely manner and correctly, then I have zero complaints with this location. The front desk is also friendly and helpful.

Great service department and advisers!