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2
Ashley Road

Customer service could be better, over pricing!

Thank you for your business Harold, I apologize if your experience was not up to snuff. We are continually improving ourselves, attending training, working peer-to-peer and constantly striving for excellence. We hope to make it up to you on your next visit.

- Ashley Road
1
Midtown

Alarming experience on 8/23/21. Gave service manager specific details on coolant leak on my Landrover LR3 including specific location of leak at the right rear passenger tire. Informed service manager that I have been monitoring the leak on the garage floor and there was absolutely no leak from under the engine area. Informed that if there was any coolant under the engine it would have been from spillage when I added coolant to bring to Woodies for an eval. 1) Previously good experiences with Woodies prior to this visit x3 and dealt with a different service person each of those times. 2) First call received from service manager, I was told leak issue caused engine light to come on and required a $129 LandRover computer diagnostic. First red flag. Informed service manager that the engine light had been on prior to this issue due to a bad tank of gas. But I agreed so they could conduct the diagnostic computer check for any engine indicators since the light had actually been on and at least get the engine light turned off. Told they would have to keep the car overnight. I agreed. 2) Received a call back from service manager two hours later - told that they were able to perform the computer diagnostic test and check the vehicle. Was told they determined the leak was coming from the radiator hose under the engine; there was no leak at the rear; and they couldn’t test the system to determine if there was a leak in the rear (as I told them) because of rusting and I would need to take to the LandRover dealership for evaluation and service. Quoted me $687 to fix the alleged radiator hose they said was causing the leak and “get you out of here today.” I told them to add coolant and have the shuttle come pick me up so I could take the car to the dealership - as I would not pay them $700 for fixing a non-problem, not solving the issue AND especially for changing out an alleged hose. Asked that they top off with additional coolant and was told they would. 3) When I arrived to pick up the vehicle, I requested pics that the service manager said he was going to send me, but had not sent after I said don’t fix and I would pick the vehicle up. Pics reflected grease around a hose - there was no leaking fluid in the pics. 4) Was charged $64.94 to get the alleged diagnostic computer check - not the quoted $129, the engine light was not turned off and I didn’t receive any results of the alleged system check. 5) Car was parked. I checked under the hood and no additional coolant had been added as requested and promised. There was enough fluid from the coolant I added immediately prior to bringing the vehicle to Woodies so I drove 1.5 miles home. 6) Got home, parked the car in a clean area in garage and waited… Within 5 minutes there were a couple drops on the ground near the right rear passenger tire exactly where I told them it was leaking. I got under the car myself and took video of the leak as it was occurring - including attached photos clearly showing the active leak. 7) Absolutely no leak of fluid from under the radiator as alleged and for which they tried to charge me $700. Not sure if they are under new management, have new technicians or what the issue is. But this Woodie’s shop was not an honest service provider in my case today. But there is no way I should have been able to find and photograph the leak myself in less than 15 minutes of arriving home from this shop that told me they could not find the leak and tried to charge me $700 for a non-issue.

Allison, I'd like to apologize for your less than great experience at our Midtown location. I realize how frustrating car repair can be to deal with, we try our best to make it a pleasant experience. When we first examined the vehicle we did not observe a leak coming from the rear, unfortunately the lines and block were excessively rusted and attempting to perform diagnostics or repairs would risk doing more harm than good. We then advised you to have Range Rover examine the issue and determine what your best course of action would be, as they are specialized in working through some of the more unique difficult issues. In regards to your leaking radiator hose, it is leaking. It was not actively flowing out of the vehicle, but it had begun to 'seep'. This is what you referred to as a 'greasy hose' from the picture we showed you. We also reduced the diagnostic charges from the original quoted amount as a courtesy to you as this is most likely going to be very costly to repair.

- Midtown
5
Arrowood

Excellent they are very good and friendly, courteous and they know what they're doing. I especially liked Doris, yes is very knowledgeable.

5
Ballantyne

Oh I love Woodies, I have taken my car there for years and I know they're there for me. Always honest and professional!

Thank you for your continued business Judy!! I'm glad we are able to provide exceptional service for you!!

- Ballantyne
5
Mint Hill

Great work and easy to deal with. Will return!

5
Uptown

I requested a state inspection. Upon completion I received a text with pictures of my vehicle and recommendations. Thank you so much for your professionalism and efficiency.

Thank you for the great review ma'am, I'm glad we could provide excellent service for you!

- Uptown
1
Arrowood

My mom took her car to be serviced at this location and an employee broke something on her car. When she went to pick up her car it was making a noise it wasn’t making before she advised them and they stated it would be over a thousand dollars to fix the “additional” problem. My sister contacted the General manager and he brought it her attention someone did something to her car and was trying to cover their tracks based off the parts they reordered. The general manager insured her he would have her car correctly fixed and even have her take it to a different location but each time the car was not fixed he even stated he would reimburse her for a rental for the time her car was in the shop due to their mistake. To sum things up there eventually told her they couldn’t help her and she was never reimbursed for her rental vehicle. She took her vehicle to dealership of the manufacture and is now aware of the actual damages and will be seeking assistance.

5
Huntersville

Had my breaks changed...long story. But this location is very professional and will go above and beyond to make the customer happy. I would recommend them to anyone who is looking for dealership quality without the cost of going to the dealership. I love ths location and will continue to go here for any service or car needs.

Thank you so much Angela! Here at Woodie's we take pride in honest and dependable service! We really appreciate your business ma'am!!

- Huntersville
5
Ashley Road

I always have great service at woodies. Thank you to Dj and Kenny for all the help in fixing my issue.

5
Uptown

We’ve been working with the team at Woodie’s for over 3 years for both vehicles. They are very thorough and diligent, and discuss any additional services needed or recommended with adequate detail to make an informed decision. Whether it’s an oil change, new tires, or a diagnostic checkup and fix, they’re always very professional and personable.

Thank you so much for the good review Sean, I'm glad we can continue to provide excellent service for you!

- Uptown
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447 if you have any issues in accessing any area of our website.