Mallard Crossing
If there was a way to give 0 stars I would! Jeffrey, a member of the staff at the Mallard Creek location was dishonest. I was told I needed a new battery because the one I had was tested and put out extremely low voltage. Prior to giving them my car for a tuneup and fuel system cleaning, I had no issues and never any indication of needing a new battery. When I arrived to pick my car up it wouldn't start. From no problems to a completely dead car in one day at Woodies! I told Jefferey, whom I believe is a supervisor there to give me a jump. He did and stated, " we can give you a jump but it won't last". Well I drove my car through the remainder of the week with no problems and took my battery to be tested at Auto Zone and they confirmed what I knew, nothing was wrong with it. Everyone BEWARE! They attempted to scam me into buying another battery and paying for labor that I didn't need. Do not risk taking your car here.
Daria, we value your opinion and are sorry you had a negative experience. We never want our customers to feel deceived or pressured into unnecessary services. We'd like to investigate further, please call our customer service line so we can make things right.
- Mallard Crossing