North and South Carolina Auto Repair

So far so good with the service and treatment that I have received from them. I've been coming here for 3 years and I have never felt pressured into a repair I didn't feel was necessary. Although I do appreciate the recommendations.

This place USED TO BE GOOD, NO LONGER!!!! I have left 5 star reviews for them in the past, when they had a tech that owned the same NA Miata that I had, I had great service. Recently, I needed a new alternator. That was no problem. The problem started when I left them a car with absolutely no leaks from the radiator. NEVER A DROP ON MY GARAGE FLOOR. I always check my fluid levels. I received a call asking me if I knew my radiator was leaking? Of course not. But apparently NOW it was pouring out coolant all over the tech's head? Hmmmmmm. From no leak WHATSOEVER to a radiator that had a profuse leak? At this point, what could I say. I needed a new radiator? I'll never know. According to them I did, so I ok'd the replacement. $2,000.00 later, between the radiator and alternator, I get my car home and NOW, FOR THE FIRST TIME, I DO have a coolant leak, all over my garage floor!!!! I have to bring the car back now, AGAIN!! Oh, but it is not the radiator this time, it is the thermostat housing. So, I tell them it is ok obviously at this point to replace the thermostat and gasket. But now, OH NO!!! We cannot do that. We cannot unbolt the 2 bolts because apparently someone had, retapped the holes and put in oversized bolts and the tech cannot loosen them. He tried so hard but didn't want to break the bolts. Well I know that isn't true because, I REPLACED THE THERMOSTAT MYSELF 3 YEARS AGO AND THE BOLTS WERE ORIGINAL. They are large bolts and anyone who knew about the NA Miata would know they were original. He tried SO HARD but could not get them to open. So, I took the car home to try it myself. I had nothing to lose at this point but to do it myself again. When I got it home, not only did the bolts come loose, they were almost not tight enough. I called immediately and was told they would ask the tech and get back to me. They never did. There is no way they could have even attempted to open them, THAT is how easily they unscrewed. Now here is the reason why I have decided to write this extended review. I had to order a new thermostat and gasket so I obviously had to retighten the bolts until I received the parts. So, I ended up snapping off the head of one bolt myself!! My torque wrench was set properly so either the wrench setting wasn't accurate or the bolt was so old it could not take the specified torque. Whatever the reason, a job that they could have done, should have done, has now left me with a complete disaster on my hand. I should have never been put in the position of having to do it myself. I'll never know what actually went on with the car obviously, I only have the obvious suspicions, but I will NEVER return to Woodies, NEVER recommend them and will avoid now at all costs. I have gone from an almost flawless little classic, that has been well cared for and worth a nice buck, to a possible pile of junk that if I cannot fix myself, will require a hugely expensive repair. Thank you very much Woodies! PS I wish I had gone back to read the reviews! UNBELIEVABLE how many people have had the same problems. Always something else wrong, always $500 plus! I am sure I never needed a new radiator, at least when I dropped it off, and that I have thrown over $2000.00 down the drain, and I'm on a fixed income. ONCE AGAIN, THANK YOU WOODIES! PSS. STILL WAITING. I called the owner, as he requested last week in response to his answer to this review. I am still waiting to hear back. It will be interesting to see just how much customer service is their "Number One Concern?" I will update this to its conclusion.

This place USED TO BE GOOD, NO LONGER!!!! I have left 5 star reviews for them in the past, when they had a tech that owned the same NA Miata that I had, I had great service. Recently, I needed a new alternator. That was no problem. The problem started when I left them a car with absolutely no leaks from the radiator. NEVER A DROP ON MY GARAGE FLOOR. I always check my fluid levels. I received a call asking me if I knew my radiator was leaking? Of course not. But apparently NOW it was pouring out coolant all over the tech's head? Hmmmmmm. From no leak WHATSOEVER to a radiator that had a profuse leak? At this point, what could I say. I needed a new radiator? I'll never know. According to them I did, so I ok'd the replacement. $2,000.00 later, between the radiator and alternator, I get my car home and NOW, FOR THE FIRST TIME, I DO have a coolant leak, all over my garage floor!!!! I have to bring the car back now, AGAIN!! Oh, but it is not the radiator this time, it is the thermostat housing. So, I tell them it is ok obviously at this point to replace the thermostat and gasket. But now, OH NO!!! We cannot do that. We cannot unbolt the 2 bolts because apparently someone had, retapped the holes and put in oversized bolts and the tech cannot loosen them. He tried so hard but didn't want to break the bolts. Well I know that isn't true because, I REPLACED THE THERMOSTAT MYSELF 3 YEARS AGO AND THE BOLTS WERE ORIGINAL. They are large bolts and anyone who knew about the NA Miata would know they were original. He tried SO HARD but could not get them to open. So, I took the car home to try it myself. I had nothing to lose at this point but to do it myself again. When I got it home, not only did the bolts come loose, they were almost not tight enough. I called immediately and was told they would ask the tech and get back to me. They never did. There is no way they could have even attempted to open them, THAT is how easily they unscrewed. Now here is the reason why I have decided to write this extended review. I had to order a new thermostat and gasket so I obviously had to retighten the bolts until I received the parts. So, I ended up snapping off the head of one bolt myself!! My torque wrench was set properly so either the wrench setting wasn't accurate or the bolt was so old it could not take the specified torque. Whatever the reason, a job that they could have done, should have done, has now left me with a complete disaster on my hand. I should have never been put in the position of having to do it myself. I'll never know what actually went on with the car obviously, I only have the obvious suspicions, but I will NEVER return to Woodies, NEVER recommend them and will avoid now at all costs. I have gone from an almost flawless little classic, that has been well cared for and worth a nice buck, to a possible pile of junk that if I cannot fix myself, will require a hugely expensive repair. Thank you very much Woodies! PS I wish I had gone back to read the reviews! UNBELIEVABLE how many people have had the same problems. Always something else wrong, always $500 plus! I am sure I never needed a new radiator, at least when I dropped it off, and that I have thrown over $2000.00 down the drain, and I'm on a fixed income. ONCE AGAIN, THANK YOU WOODIES!

*REVIEW CHANGED. SEE PS BELOW* This place USED TO BE GOOD, NO LONGER!!!! I have left 5 star reviews for them in the past, when they had a tech that owned the same NA Miata that I had, I had great service. Recently, I needed a new alternator. That was no problem. The problem started when I left them a car with absolutely no leaks from the radiator. NEVER A DROP ON MY GARAGE FLOOR. I always check my fluid levels. I received a call asking me if I knew my radiator was leaking? Of course not. But apparently NOW it was pouring out coolant all over the tech's head? Hmmmmmm. From no leak WHATSOEVER to a radiator that had a profuse leak? At this point, what could I say. I needed a new radiator? I'll never know. According to them I did, so I ok'd the replacement. $2,000.00 later, between the radiator and alternator, I get my car home and NOW, FOR THE FIRST TIME, I DO have a coolant leak, all over my garage floor!!!! I have to bring the car back now, AGAIN!! Oh, but it is not the radiator this time, it is the thermostat housing. So, I tell them it is ok obviously at this point to replace the thermostat and gasket. But now, OH NO!!! We cannot do that. We cannot unbolt the 2 bolts because apparently someone had, retapped the holes and put in oversized bolts and the tech cannot loosen them. He tried so hard but didn't want to break the bolts. Well I know that isn't true because, I REPLACED THE THERMOSTAT MYSELF 3 YEARS AGO AND THE BOLTS WERE ORIGINAL.They are large bolts and anyone who knew about the NA Miata would know they were original. He tried SO HARD but could not get them to open. So, I took the car home to try it myself. I had nothing to lose at this point but to do it myself again. When I got it home, not only did the bolts come loose, they were almost not tight enough. I called immediately and was told they would ask the tech and get back to me. They never did. There is no way they could have even attempted to open them, THAT is how easily they unscrewed. Now here is the reason why I have decided to write this extended review. I had to order a new thermostat and gasket so I obviously had to retighten the bolts until I received the parts. So, I ended up snapping off the head of one bolt myself!! My torque wrench was set properly so either the wrench setting wasn't accurate or the bolt was so old it could not take the specified torque. Whatever the reason, a job that they could have done, should have done, has now left me with a complete disaster on my hand. I should have never been put in the position of having to do it myself. I'll never know what actually went on with the car obviously, I only have the obvious suspicions, but I will NEVER return to Woodies, NEVER recommend them and will avoid now at all costs. I have gone from an almost flawless little classic, that has been well cared for and worth a nice buck, to a possible pile of junk that if I cannot fix myself, will require a hugely expensive repair. Thank you very much Woodies! PS RENEWED REVIEW!!! After reading the response from the the management at Woodie's to contact them for a possible resolution, I did just that. I spoke with the Manager of the center, Eddie. After carefully and very attentively listening to the history of what took place, he told me he would consult with ownership and see what they could do for me. WELL, WOODIE'S DID RESOLVE THIS!!! They replaced the thermostat housing at no cost for labor and which was no small job I might add (I paid for the part). They could have opted to attempt a cheap repair of the part but, they did not want to even try that, which I appreciated. The mark of a business that does right by their customers is one that does JUST what Woodie's did for me. Mistakes are bound to happen in any place of business but what they do to correct those problems when they do arise, says more about them then any positive review might say. They have restored my confidence in the shop and I gladly have reclassified this shop to a 5 STAR place to bring your car. Special Thanks to Eddie & The Team!!!

These guys are amazing. Josh was able to make a repair under warranty that I really didnt think would be possible. This is why I keep going back to them. They stand behind their work.

DO NOT go here! They can't even put on lug nuts without screwing up your car. I had this location find and fix a broken axle seal, a small transmission leak, plus a lot of standard maintenance work a few months back. They were very easy to work with, the location was convenient for me, and up until this point I had no issues with the work they did. That's until I went to change the brakes and discovered that they're incapable of putting the lug nuts back on without cross threading them. The lug nut not only was cross threaded, but it also wasn't even close to tightened. Whoever did it knew they did it, I'm not even a mechanic and I can tell when I'm starting to cross thread a lug nut or when it's not tight. Whoever did this is lazy and incompetent. A standard impact wrench wasnt even able to remove it. The stud broke off inside the lug nut, so now I've got 4 studs. And I only accomplished that after borrowing an impact wrench from my grandpa who was an 18 wheeler driver. Not only was my car screwed over, it's a safety issue because I've been driving on basically 4 lugs for 3 months unknowingly which puts extra load on the others and over time can break. And if I had a flat tire I would've had absolutely no way to take the tire off. If they can't put a lug nut on correctly and safely then I can only imagine what other basic work they screw up on a daily basis. I plan to go this week to see if they fix their work. I'll update my review as to whether they are honest enough to do that. Edit: I will say Daniel gave great customer service and was very helpful and transparent. I hope he wasn't the one who did this shoddy work.

UPDATE: My initial review was very negative, but after working with them to remedy the problem I've updated to 4*. Everyone at this location was extremely helpful. Everything they did was focused on earning a customer Originally my review was negative because I suspected my car had a problem that was caused during work they did. But they agreed to fix the issue with zero hassle, even after telling me they didn't believe they caused it. Daniel gave his side of things but ultimately gave me the final choice of what I thought would be fair. We ended up agreeing on a large discount. They did offer to do it free as well. The location is perfect for people who live within walking distance of the light rail line. The service is quick, even when they had to tow my car elsewhere for something. I'll be back here in the future due to the great service. I was so impressed by the customer service that it really doesnt matter whether or not they caused the problem on my car. The way they responded to my complaint was more than the majority of auto shops would do.

UPDATE: My initial review was very negative, but after working with them to remedy the problem I've updated to 4*. Everyone at this location was extremely helpful. Everything they did was focused on earning a customer Originally my review was negative because I suspected my car had a problem that was caused during work they did. But they agreed to fix the issue with zero hassle, even after telling me they didn't believe they caused it. Daniel gave his side of things but ultimately gave me the final choice of what I thought would be fair. We ended up agreeing on a large discount. The location is perfect for people who live within walking distance of the light rail line. The service is quick, even when they had to tow my car elsewhere for something. I'll be back here in the future due to the great customer service.

DO NOT go here! They can't even put on lug nuts without screwing up your car. I had this location find and fix a broken axle seal, a small transmission leak, plus a lot of standard maintenance work a few months back. They were very easy to work with, the location was convenient for me, and up until this point I had no issues with the work they did. That's until I went to change the brakes and discovered that they're incapable of putting the lug nuts back on without cross threading them. The lug nut not only was cross threaded, but it also wasn't even close to tightened. Whoever did it knew they did it, I'm not even a mechanic and I can tell when I'm starting to cross thread a lug nut or when it's not tight. Whoever did this is just lazy and inconsiderate. A standard impact wrench wasnt even able to remove it. The stud broke off inside the lug nut, so now I've got 4 studs. And I only accomplished that after borrowing an impact wrench from my grandpa who was an 18 wheeler driver. Not only was my car screwed over, it's a safety issue because I've been driving on basically 4 lugs for 3 months unknowingly which puts extra load on the others and over time can break. And if I had a flat tire I would've had absolutely no way to take the tire off. If they can't put a lug nut on correctly and safely then I can only imagine what other basic work they screw up on a daily basis. I plan to go this week to see if they fix their work. I'll update my review as to whether they are honest enough to do that. Edit: I will say Daniel gave great customer service and was very helpful and transparent. I hope he wasn't the one who did this shoddy work.