Indian Land
I had a strange experience at Woodies the other day when took my car for a diagnostic for a lit engine light. The process was taking longer than I expected so I inquired at the front desk and was told that they were researching my car’s service requirements before releasing the diagnosis and recommendations. They then sent me a lengthy report that I needed to wade thru to get to the relevant information. When I asked her to just give me the answer she said she didn’t know anything about cars but it was a manifold sensor and it would cost $1200. Well, it wasn’t exactly a sensor and she wasn’t sure how much was parts and how much labor but it might cost more if they need more time or there are more problems. Mind you, a mechanic was sitting only 10 feet away. With that explanation she asked if I would like them to do all the work recommended in the report as well as the repair as if the explanation was perfectly clear. When I asked her how much the part was she didn’t know if it was included in the cost or not. I called later and insisted on a written quote with all details. It was then that I noticed they assumed I was okay with a generic part rather than the OEM for my Audi. What planet are these people on?