Midtown
DO NOT EVER bring your car here for maintenance. I had a horrible experience going here to get my wheel bearing replaced. That was the only thing I needed and the service was extremely overpriced! On top of that they were unprofessional as I tried to get an estimate before hand and it took them 3 hours to respond with an estimate and I had to call serval times to get that information. A wheel bearing for my vehicle costs about $130 for the part, and somehow I ended up having to pay almost $800 for the one service. It took them almost 8 hours to service my vehicle and I dropped it off at 8 in the morning after they said they would be able to do it. Granted I did not have an appointment, that doesn’t take 8 hours to do. I am extremely displeased. I also called and asked if they could take a cash payment up from to avoid paying sales tax and a representative told me yes on the phone and when it was time to pay, they changed the story and said I had to still pay the sales tax. I feel cheated out of my money and I will NEVER return. I’m extremely upset!!!!!
Dear Elijah, we're sorry to hear about your recent experience. We strive to provide excellent service and clearly fell short in your case. We understand your frustration and want to assure you that we take your feedback seriously. If you'd like to discuss your concerns further, please reach out to us directly. Thank you for bringing this to our attention.
- Midtown