Arrowood
My dad put my car in their shop for two full weeks. Had a problem getting the car to start when the temperature dropped below 30 degrees outside. Called up there after a week to see where the repairs were. Was told that there was nothing wrong with it at all. Was argued with when they were told that there were problems and there was now way they had looked at the car. Turns out they confused my car with another they had up there, and had never even touched my car. Finally, The shop diagnosed it as an issue with the Alternator, alternator pulley, and serpentine belt. Quoted $1200. Agree to repairs on what was diagnosed. Four days later, get a call saying that there is an issue with a bolt that needs to be bored out and replaced. Quote is now up to $1600. Agree to that as well. Finally get the car done and go to pay. Afterwards, check the invoice and they charged me for a replacement of the water pump and a new screw. Nowhere had anyone mentioned anything about a water pump, let alone that it needed to be replaced. Never gave permission to replace said part. Final price $1300. Never even replaced the alternator or any of the pulleys that they had mentioned.
Dear Steven, we're sorry for your negative experience. We apologize for the miscommunication and the issues with the repairs. We would like to discuss this with you further to understand what happened and find a resolution. Please reach out to us at your earliest convenience.
- Arrowood