North and South Carolina Auto Repair

Quick, polite and competent with clear communication.

Let me give you a break down of what happened and why I am giving Woodies 3 stars. I went in with loss of power, codes saying MAF and under boost. They replaced the MAF and cleaned Throttle body. Over charged a bit, but not terrible. They said they test drove it and it was good. I get the car, engine light comes back on and it's still messing up in the parking lot, so I take it back. I call my mechanic back home (TX) and he says to look at the CAT and hoses, sounds like that's the issue. I relay this information and they say, "We already checked the CAT and all of the hoses, those aren't the issue." The next day, they call me and say, "It's the CAT". The same CAT they claimed they already checked. I buy a CAT for 10 times less than they were going to charge me, but then they say it's not the CAT, it's a hose. Again, one of the hoses they claimed to have already checked. All fixed, and car runs well now. You may feel this deserves a one star, but let me tell you what bumps it up. They took accountability and didn't charge me a penny for the second repairs. They also allowed me to use their concierge service for work and getting home. They also took me to the grocery store once. All in all, three stars. If you don't need the concierge, I can't say I'd recommend them though.

Jeff went above and beyond to help me. An alert popped up in my car that the coolant overheated, and there just happened to be a Woodie's in the area. The repair shop was closed, but Jeff, the manager, happened to still be in the office of the shop. He checked my car, showed me the issue, and allowed me to wait in the lounge until my ride showed up. He kept the car overnight so it could be worked on the next day, and I got my car back in less than 24 hours.

Thank you again for servicing my car with attention to detail. I have always felt safe driving my car after each visit. Car problems are intimidating, but you have the friendliest advisors and that makes it easier to communicate and solve the problem. Thank you.

Our vehicle was fixed in a timely manner and only the problem we had was fixed.

Stopped at the gas station and had some trouble getting back on the road. Googled mechanics near me and they were across the street. The mechanic walked across the street, acessed the problem and i was able to drive it over for them to fix. Great customer service, friendly staff. Thanks for the help!!

I had both my cars serviced the same day! Always friendly staff, Ryan is always very helpful and knowledgeable. I really appreciated the courtesy transportation, to my home to pick up my second car for service and the reverse in bringing my cars home. Always enjoy the conversations and life lessons with the driver. Highly recommend Woodies Ballantyne! J.Cureton

Don't try them, not honest They will try to just increase the invoice Amount without rationale. Had a very bad experience Never visiting again

We really enjoyed the good and friendly clean atmosphere. This was the perfect idea for a car shop!