North and South Carolina Auto Repair

Great service all around thank you guys

I have not had to have repairs done on my Ford Escape since I purchased it. Woodies was recommended to me. A battery replacement was needed. I was given an estimate over the phone. Due to the issues it ended up being not only higher but a tad over my budget. The manager, Eric, worked with me and was able to help reduce it slightly so I could afford to get my car fixed. Not only was it fixed before they said it would be, but the service i received was very much appreciated. Unexpected car repairs are never easy but at Woodies and their service it at least made it better.

Consistently exceptional service with competitive pricing: had my RR fixed, serviced and inspected at Woodies Ballantyne—Eddie Shaw leads an outstanding operation. Cade handled everything flawlessly from my initial call. Tim made the shuttle service professional and seamless. Thanks again to the skilled mechanics behind the scenes. Professional, efficient, and reliable every time—Highly recommended.

Mike provided very good customer service

Pete was extremely helpful and looked after my needed repairs

Eddie and crew are amazing!! Always looking out for their customers, you can tell they value customer service. Excellent job fellas. Keep up the good work!!

Terrible experience. Paid $3,000 for them to install subpar after market parts that had to be replaced by a dealer. Refused a refund for their shoddy work. Never going back.

⭐ 1 star I had a very frustrating experience at the Ballantyne Woodie’s location. I spoke with Mike and scheduled an appointment for a rack and pinion repair and power steering flush. I dropped my car off at 9 AM and was told it might take all day. Instead, it wasn’t ready until late the next afternoon. After pickup, I immediately noticed the car veering and called back. They said it was likely just a missed tire rotation and told me to return the next morning. When I did, I mentioned the worsening fluid leak. Pete said the pressure sensor was most likely issue and reminded me that they told me it required repairing. I called at 12:30 to check and was told my car hadn’t been touched. Pete also admitted a large amount of fluid leaked in their shop but said cleanup wasn’t included because I hadn’t paid for it. That made no sense to me. It gets worse—when I went to get in my car, there was a 12-16-inch crack in the windshield that was not there when I dropped it off. The staff seemed surprised and said the manager would contact me on Monday. He never did—I had to reach out myself. When I finally spoke with Eddie, I found him to be extremely dismissive, and blamed the crack on possible preexisting damage although my car was just in his shop the day before with pics showing there was absolutely no windshield damage. He refused to take responsibility and told me to file an insurance claim. The customer service here is seriously lacking. Communication was poor, the staff was unhelpful, and there was zero accountability. The only positive part of my experience was the polite shuttle drivers. I was also told my pressure sensor needed immediate attention, but since then, I’ve spotted no leaks in my parking garage at all. It felt like they were trying to pressure me into unnecessary repairs. I would not recommend this location to anyone.

I am extremely pleased with the service I received from Woodie’s. A Lexus dealership quoted $8000.00 for a repair. Woodie’s expertly repaired everything for $1700.00. I highly recommend Woodie’s. They will get my business going forward.