Mallard Crossing
Don't go here. As someone who works in the dealership business, I chose this location because it's close to my home and they sent me a coupon. Just needed an oil change. Set an appointment for 7am. Right when they opened. Didn't matter one bit, as I still waited 4 hours for it... 4 hours for an oil change...unacceptable. Then when it came time to pickup, I was grossly over charged. They tried to charge me $105 for an oil change. (Even with my $15 off coupon)..after pushing back, they realized that my filter had been billed out 5 times...do you guys not check your paperwork? Or did you just think I was dumb enough not too? Still paid $60 for it after the adjustment and that was including the $15 off coupon.. unacceptable. Oil changes for my 2013 Hyundai should be $40 MAX, anywhere else. After expressing my displeasure, every employee I spoke to also relayed their own displeasure with working there and the company as a whole, it's pricing, it's timing, and it's schedule. This company is predatory to its customers and it's employees. Please, don't go here. I learned this lesson so that you don't have to.
Chris, we're truly sorry to hear about your experience. We understand the frustration you felt with the long wait time and overcharging. We strive to provide excellent service, so it's disappointing to hear that we fell short. We take your feedback seriously and will review our processes to prevent similar occurrences in the future. If there's anything we can do to regain your trust, please let us know
- Mallard Crossing