North and South Carolina Auto Repair

1. Their knowledge is limited on EU cars. 2. Charge over 160 to diagnose the issue and told me it was transmission. Told me I’m better of to get it rid of the car. I took it somewhere else and it was the compressor. Transmission is perfectly fine. 3. Went to do a simple oil change, they did other stuff (without my approval), and they didn’t even help my car, but charged me over $500. Overall, I’m disgusted by this kind of business model who take advantage of their customers. I regret going there and will take my business somewhere more honest.

Vehicle was losing air on all 4 tires. Assessment confirmed excessive rim corrosion. They completed the repairs efficiently and successfully. They were also very accommodating by dropping me locally versus having to wait onsite. Overall highly recommend, the quality of the work and cost benefits saved were immeasurable. Work was completed a few weeks ago without any issues whatsoever.

Beating a dead horse with this comment, but highly recommend asking for Daniel. Obviously mechanics are known for finding creative ways to add $ to your bill (this actually happened to me at a different woodies location). This is NOT how Daniel does business based on my experience (see below) 3 days before a planned 7 hr road trip to Florida, I brought my car in for tire replacement and inspection, which showed a severe grease leak from torn front right axle boot. I’m not well versed / educated in car repairs, so at first I assumed BS, but my extensive research proved it was serious. Daniel told me driving it down wouldn’t be dangerous but that doing so could cause damage to 2 other parts adding $800+ to the bill. I still wanted to drive it but he strongly encouraged I get a rental car, stating “a $200 rental car is still $600 less than what you could add to your repair costs”. Other shops I’ve been to would’ve 1000% told me it’s fine to drive, doing so would a) not put me in danger and b) likely drum up the bill. Win win for a mechanic. But everything daniel said or recommended indicated he was on my team and wanted to minimize this financial burden, super refreshing to feel like that at a repair shop. Side note - He’s fantastic at explaining the issues. He was even drawing me pictures to demonstrate

They were very through and honest with the recommended repair needs. All of the staff, that I dealt with were courteous and professional.

Made an appointment to drop my car off at 8am. When I arrived I was told they did not have any technician available to look at my car—they had the day off. The excuse was the employee booking appointments the previous week was just “filling in” so presumably he just wasn’t properly trained? Or didn’t know what he was doing? Not sure how that’s supposed to be an acceptable excuse. I rearranged my entire work morning around dropping my car off and it was a complete waste of time. Once you opened the office this morning why didn’t you look through your upcoming appointments and call me to let me know we’d need to reschedule rather than letting me show up before you told me? Unfortunate because I live in the area and could have been a repeat customer, but I will not visit again.

I had a horrible and expensive experience at Woodie's Auto Service. When I had the car in for service, someone at Woodie's dented it. They didn't tell me about it when I picked the car up even though it was right by the driver's door handle and no way they didn't see it (when I went to pick up the car they had it in the dimly lit bay with the door already open. Every other time my car was parked outside. Now I know why the car was inside and the door was already open). They never responded when I called to tell them so I got a quote to fix the damage from a reputable body shop. Woodie's refused to pay for it. They offered half. They wanted their "guy" to do the repair on the cheap. Probably the same guy someone complained about his poor workmanship to the Better Business Bureau (Raul C. 01/31/2024). I offered to let them negotiate directly with the body shop so maybe they could get a discount. I also offered to drop my car off at the body shop when I was going to be out of town so it would save them paying for my rental car. They still refused to pay the quoted amount. I had to pay for the damage Woodie's did to my car.

I don't take my Honda Pilot anywhere else. Knowledgeable and excellent service.

After using them for years the latest interaction will be the last. The staff was rude and tried to use intimidation tactics instead of treating us with respect. Professionalism at its worst.