North and South Carolina Auto Repair

Absolutely Awful Experience - Avoid at All Costs I took my car to Woodie’s Auto Service on Charlottetown Ave. on October 4th due to a vibration in the engine. They diagnosed the issue as bad motor mounts and recommended changing the spark plugs, air filters, and drive line fluid, for a total of $1,900. I trusted them and agreed to the repairs. They assured me the issue was fixed, and I picked up my car that evening. However, on my way home, I noticed the vibration was still there. When I checked under the hood, the sound was exactly the same. I returned to Woodie's before they closed, only to be told that all mechanics had already left, so I would have to come back Monday. This left me without a working car for the entire weekend. When I returned Monday morning, the same mechanic who supposedly "fixed" the vibration admitted he could hear it right away. Turns out, the real issue was the alternator, which should have been diagnosed from the start. They couldn’t get the part that day, meaning I had to wait until Tuesday for my car. I asked them to waive the labor charges due to their misdiagnosis and the inconvenience caused, but they refused. They only offered a small discount on the part, which barely made up for the hassle. On Tuesday, after they replaced the alternator and serpentine belt, I drove home, thinking the ordeal was finally over. But by Thursday, the belt they installed came unraveled, wrapping around the radiator fan. Clearly, they either installed it incorrectly or used a faulty part. My car had to be towed back to their shop. At first, they offered no compensation, then just 2 free oil changes, which was insulting after everything I’d gone through. I requested a full refund for the labor ($1,100), but they refused. When I asked for the owner’s number, they gave me the accountant’s, who was baffled as to why they directed me to him. I still haven’t heard from the regional manager. This place is a nightmare. They don't do quality work, they don’t stand by their repairs, and they take advantage of customers who aren’t car experts. I will never go back, and I highly recommend that you avoid this shop at all costs.

As always I was able to get my appointment the next day. The convenient driver was a great addition to the service. I know I can trust the folks at Woodies to make sure I get it right.

Horrible Experience Here. If You Have Triple A Or A Mechanic You Trust USE THEM Not This Place. We Made An Appointment For 8:30a Didn’t Hear Back Until The Afternoon Just To Be Told Repairs Were Going To Be $2,700 Plus A $170 Diagnostic Cost That Came Up To $197 With Tax -_- The Staff “Seemed” Friendly At First To Lure You In However When We Cross Referenced Repairs Other Places The Quote Was Significantly LESS Almost $1,000 Less To Be Exact!! Felt Very Unprofessional. They Definitely Have A “Type” Of Customer They Like Because It Felt Like They Had No Desire To Really Service Us. Save Your Time AND Money. DO NOT Come Here. If I Could Give -5 Stars I Would.

Highly Recommend if you want them to park your car under the FAKE cameras they have posted behind their business then allow people to bust your window out and take over $950 in tools. People even took my girl’s dad’s ashes out of the car and all he can tell me is “it’s not his fault and my best bet is to get a new window from the junk yard.” They didn’t even have the common courtesy to replace my window. When we asked about them compensating us he replied “they don’t have that kind of insurance” I wouldn’t recommend this place to anyone who cares about their personal belongings. Because apparently this place welcomes criminal activity. They said they had a break in a little over a month ago but continued to keep fake cameras up. Not to mention they are trying to charge me $2100 ONLY to change out my radiator that THEY caused to break

Highly Recommend if you want them to park your car under the FAKE cameras they have posted behind their business then allow people to bust your window out and take over $950 in tools. People even took my girl’s dad’s ashes out of the car and all he can tell me is “it’s not his fault and my best bet is to get a new window from the junk yard.” They didn’t even have the common courtesy to replace my window. When we asked about them compensating us he replied “they don’t have that kind of insurance” I wouldn’t recommend this place to anyone who cares about their personal belongings. Because apparently this place welcomes criminal activity. They said they had a break in a little over a month ago but continued to keep fake cameras up. Not to mention they are trying to charge me $2100 ONLY to change out my radiator that THEY caused to break Update..I got my car fixed by a REAL mechanic shop that only charged $900 for my broken window and they fixed my radiator..they said “in all of our years of being a mechanic at the shop not once have we thought about charging over $1000 just to fix the radiator” Let alone $800 ONLY to fix a radiator HOSE. I wouldn’t recommend this shop to my worst enemy. All they do is rip people off on prices and have fix what they’re supposed to fix just so you can end up coming back so they can overcharge you again.

…First time at this location…. Easy to schedule and easy drop-off and pick up. Great folks as usual for Woodies. The only reason for 4 not 5 was that I didn’t receive a call to let me know the car was ready…..even after I got the technician report by text. Car was in fact ready when I got time to call and check on status.

Overpriced and left my car a mess, people were nice though.

Great people & great experience.

Thanks! Guys at the front desk hooked me up big time with a coolant top off and no wait when I was running late for work!!