Carmel Road
Horrible service, talked to a nice guy named John. I needed a diagnostic, John was not there on Saturday when I took the car in, paid full price for the diagnostic but this bearded guy told me they wanted to charge me 300 more dollars than Lexus to change my starter I said never mind I’ll get it towed, went up there to pay, once I paid I asked for the diagnostic sheet I paid for and the guy told me no? How can u not give me the diagnostic report that I paid for. This guy was rude and unprofessional I feel like if John was there they might have kept my service!