North and South Carolina Auto Repair

POOR COMMUNICATION. I dropped my car off for a simple diagnosic, on a Wednesday. They took my phone number and email. Didn't hear anything back. A week later I received an email saying my car will be towed if I don't pick it up. I called back up there and they said I couldn't be reached by phone(they took the wrong number down). Fast forward. I arranged for the pick up and notified woodies the tow truck driver couldn't make it until after they closed. I asked for the key to be left in the car and was told it would be done. I get a call from the tow truck driver telling me the key wasn't in the car. I called woodies the next day and asked about the key. They said it was still there. I informed them, I was told the key would be left in the car for pick up. I was then told "nobody told me". POOR COMMUNICATION! Icing on the cake, I was threatened with having my car towed to the impound lot at my expense during this whole ordeal of "Woodies Miscommunication". In this case the customer did everything right and was still treated as if I were the one causing the mishaps. @Woodies if you're constantly failing on your end with communication, don't threaten your customers with towing their cars away at their expense. It's poor business practice.

A great personal touch to this service center. We will continue to service our cars here!

I had a check coolant level sensor go off on my car. I didn't have an appointment, but they squeezed me in anyway. Turns out my sensor might be having issues but my coolant level was fine. I have never gone to a mechanic and not spent several hundred dollars and been without my car for several days.So, to hear that my car was fine earned my trust and I know where I'll be taking my car to anytime it needs service. 🤯 I'm blown away by this location.

The gentleman that worked with me was great but the cost of labor is just way too much compared to other places. Come to find out friends of mine who used to take their cars here stop going for the same reason. I got an inspection done and battery and it cost me over $700. I need other repairs done but I literally can’t afford to bring it back here.

Great experience. Knowledgeable and transparent assessment of our vehicle and quick turnaround.

If you need your oil changed or your tires rotated their ok but if a computer doesn't tell them what's wrong they won't be able to fix it.

Super smooth experience. I spent a total of 5 minutes dropping my car off and picking it up for an alignment. Would recommend

I was extremely pleased with the entire service from Woodies. From the beginning, I was greeted with enthusiasm, and professionalism. I felt that I was heard when describing certain issues I wished to have addressed. Within only a couple hours, I received a text message containing a link to see all the checks that have been made, including those of higher importance. They soon followed with a phone call to review everything in that link, and address issues of concern. Two hours later, my car was ready, all issues addressed and fixed. They had shuttle service to bring me back home, and pick me up when the car was done! By far, the Best Service I’ve ever had! A+++ service from start to finish!! Heather L. Murphy

Quick service. Accurate wait time. Car runs great. That's what you should be able to expect from a good place! And sadly there aren't all that many mechanic places like that. Both my hubby and I will be back.