Huntersville
I was traveling for business out of the country and dropped off my car for a wheel alignment. I chose to bring the car because it’s within walking distance to my home and some good reviews from others. Honestly this was not a good experience at all, my wife picked up the car for and parked the car inside our garage. When I got home from my business trip drove the car to work only to feel strong vibrations from driving, come to find out when I parked it inside my garage 3 of the wheel lug nuts were not tight at all on one of the rear tires, it was just hand tightened and not even all the way. Lucky for me I decide to drive the car locally that day. Brought back to the shop to show the supervisor there. Of course they tightened the lug nuts and checked the rest. Since this was my first time bringing the car in to Woodies, it most certainly was my last. So they would not be earning my business at all. Winston Gonzalez
Dear Winston, Thank you for bringing this issue to our attention. We're truly sorry for the inconvenience and lack of attention to detail. We value your safety and take this incident seriously. Rest assured, we've addressed this with our team to prevent future occurrences. We understand your frustration, and we apologize for the poor first impression. Please consider this an isolated incident, and if there's anything else we can do to regain your trust, please let us know.
- Huntersville