Mallard Crossing
Absolutely the worst experience I’ve ever had at a car place. I dropped my car off for my nc car inspection at 9am, came back at 1030. They hadn’t started working on it til 11 and wasn’t ready to leave til 1150. Almost 3 hrs for a car inspection is a joke. No respect for their customers’ time. Edward Prange was extremely rude and disrespectful. When asked about an update on the status, answered and quoted another 45 minutes and told me “I could go get him a smoothie.” Went to use the restroom and there was no soap, which can happen. But when I informed him of this, he shrugged his shoulders like it wasn’t his problem and rolled his eyes, then made no effort to correct the problem. I’m absolutely never going back there again. Zach was very nice, but the overall experience was horrible. It would have been very convenient, because I go to the gym next door, but no thanks, not worth it.
Lisa, we're truly sorry to hear about your recent experience at our car place. We apologize for the extended wait time and the apparent lack of respect shown by our staff member. It's disappointing to hear that we didn't meet your expectations and failed to provide the level of service you deserved. We appreciate your feedback and will use it to improve our operations moving forward.
- Mallard Crossing