Mint Hill
Had a appt for 12/9 to have work done on our 2008 Ford. Never heard that work was completed. Called today 12/10 only to be told the guy who does the repairs was not there on 12/9 and that they only worked with a skeleton crew on Saturdays. We should have at least been updated about status of work not being done. We left all contact information on envelope that we left key in. We chose Woodies in Mint Hill because it is a family business, now I can't recommend them due to their unprofessionalism.
Dear Sue, we apologize for any inconvenience this may have caused. We understand your frustration and we agree that communication could have been better. We strive to provide excellent service to all of our customers and we apologize that we fell short in this instance. We appreciate your feedback and will use it to improve our processes. We would love the opportunity to make this right, please contact us at your earliest convenience so that we can work towards a resolution.
- Mint Hill