Indian Land
Woodies doesn’t seem to understand what a warranty means. Warranty implies there will be no charges. My battery went bad pre maturely and is fortunately covered, but they added in a fee for labor of around 70 dollars. Most companies don’t charge labor for a warranty installation and especially for easy labor such as a battery. Took the techs 1 minute to change it. I shouldn’t have to pay for something I can easily do myself and want to do myself. They refused to give me the battery unless I pay for their unwarranted labor fee. They said everyone has to pay this fee and wouldn’t work with me on the price, except everyone paying for something that should be free doesn’t justify their policy. This charge should be 10 bucks if anything, 70 is extreme for a warranty. They gave me a bad battery to begin with and didn’t truly give me an actual full warranty instead sold me a 70 dollar battery. I did pay for labor when I first bought the battery, but I shouldn’t have to pay labor when it’s under warranty, hence warranty…Truly trash service, shady trash policy. They wanted easy work for decent money, even if it meant disrespecting what my warranty should’ve covered. I will go there to replace my battery if it goes bad again, but besides that, they have lost my business until their customer service improves.
Dear Foo-San, we apologize for any frustration caused. Our warranty covers parts but not labor, which is standard in the industry. We aim to provide the best service possible and appreciate your feedback. If you have any further concerns, please reach out to us directly.
- Indian Land