North and South Carolina Auto Repair

Very honest and reliable. You can trust them.

POOR COMMUNICATION. I dropped my car off for a simple diagnosic, on a Wednesday. They took my phone number and email. Didn't hear anything back. A week later I received an email saying my car will be towed if I don't pick it up. I called back up there and they said I couldn't be reached by phone(they took the wrong number down). Fast forward. I arranged for the pick up and notified woodies the tow truck driver couldn't make it until after they closed. I asked for the key to be left in the car and was told it would be done. I get a call from the tow truck driver telling me the key wasn't in the car. I called woodies the next day and asked about the key. They said it was still there. I informed them, I was told the key would be left in the car for pick up. I was then told "nobody told me". POOR COMMUNICATION! Icing on the cake, I was threatened with having my car towed to the impound lot at my expense during this whole ordeal of "Woodies Miscommunication". In this case the customer did everything right and was still treated as if I were the one causing the mishaps. @Woodies if you're constantly failing on your end with communication, don't threaten your customers with towing their cars away at their expense. It's poor business practice.

A great personal touch to this service center. We will continue to service our cars here!

It was the day before Thanksgiving 2023. This was my second time giving Woodie's a try. This time I made my requests clear, to get confirmation. I wanted my oil changed, my fluids topped off, and a quote for a set of 4 tires. The staff assured me they would do all that I asked. It took them about 2.5 hrs before they called to let me know my car was done. I noticed there was no mention of the quote for 4 tires, and nothing attached to my paperwork once I got in my car. I immediately got on the highway. About 10 minutes into my drive my "check coolant levels" light came back on, so that wasn't topped off. 30 minutes into my drive I try to clean my windshield, still no washer fluid came out. These were low when I took my car to woodies for my oil change before this one. Now, I have to question are they even changing my oil? Both times I went to Woodies the guys at the counter were very kind and knowledgeable. But Im starting to believe that woodies just doesn't like me or my car because once it goes back, nothing I'm promised that comes with the point inspection, ever happens.

Friendly and professional service at a reasonable price. I was very satisfied.

I had a check coolant level sensor go off on my car. I didn't have an appointment, but they squeezed me in anyway. Turns out my sensor might be having issues but my coolant level was fine. I have never gone to a mechanic and not spent several hundred dollars and been without my car for several days.So, to hear that my car was fine earned my trust and I know where I'll be taking my car to anytime it needs service. 🤯 I'm blown away by this location.

The gentleman that worked with me was great but the cost of labor is just way too much compared to other places. Come to find out friends of mine who used to take their cars here stop going for the same reason. I got an inspection done and battery and it cost me over $700. I need other repairs done but I literally can’t afford to bring it back here.

Great experience. Knowledgeable and transparent assessment of our vehicle and quick turnaround.

Be insanely cautious of this place. My cars battery died while I was in a business trip in NC. They said they could help me out and seemed very nice over the phone - after inspection (which they didn’t quote pricing), they said both the brakes and the battery needed to be replaced. I said I would probably be fine with the battery but not the breaks bc they seemed fine before. They never gave me a quote on pricing and went ahead and did the work on my car while I was at work without my knowledge. Called me and said I owed them over $740 for a BATTERY. The last time I got my battery replaced it was $400 (labor included). This was insane - there is literally a law stating that if the work is over $350, they must quote you on pricing and receive your signature before doing the work. I left work to go to this store and figure out why they would think that was okay and the guy acted aggressive and rude until I brought the law up and he finally backed down but still charged me $570…. I thought that he was definitely trying to pull a fast one so I got my car checked at my regular dealership back home…turns out my brakes were completely fine and this place was just trying to scam me even more. Definitely do not recommend.