Uptown
I had an incredibly frustrating experience with Woody’s Auto Repair Center. Before bringing my car in, I called and specifically asked if they had worked with SilverRock Warranty before. The front desk representative, Daniel, assured me they had multiple times and seemed confident they would be considered in-network. However, after holding my car for three days with no urgency to complete what should have been a straightforward repair, I was hit with an unexpected bill. Turns out, Woody’s is not in SilverRock’s network. My warranty would have covered a significant portion of my repairs if they had been upfront about their status. Instead, I was left to pay $350 on a $428 bill, while my warranty only covered $78—an amount that could have been much higher if they had been honest from the start. To make matters worse, Daniel never properly explained the final cost to me before taking my payment, which felt deceptive. It seems like they were more concerned with getting my money than ensuring I had all the information I needed to make the best financial decision. I feel taken advantage of and extremely disappointed in the lack of transparency. If you have a warranty, double-check everything yourself before trusting them, because they clearly don’t prioritize customer awareness or financial fairness. I won’t be returning.