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1
Mint Hill

Woodies in Mint Hill: #1 charged for an oil leak that was repaired with the oil pan. The two days later I returned showing significant oil leak on card board that was placed under the vehicle. The oil leak was from the rear seal that was missed in their, "inspection". #2. My vehicle was towed to Woodies on Friday at lunch time by AAA, with a failure to start that was Not caused by a failed battery. The next day on Saturday, Technician found a blown fuse. He replaced the fuse, attempted to start the vehicle only to blow the replaced fuse. I asked what fuse was blown and was told it was the #46 fuse. I checked on line and found that fuse controls the ignition. I called back to Woodies and asked then to replace the ignition switch. At that time I also provided the part maker and the part number for that common ignition fuse. It is now Saturday afternoon. I called Woodies on Monday asking when my vehicle would be ready. I was told possibly ready by Tuesday. 3 1/2 days to replace an ignition switch that takes no more that 1.1/2 hours at most by certified mechanic. The charge I paid was a few dollars less than $500.00 I will Not be using this or any other Woodies again

Dear Meg, we're sorry to hear about your experiences. It's never our intention to miss any repairs or cause inconvenience. We'd appreciate the opportunity to discuss your concerns further to see how we can make things right. Please contact our customer service team at your convenience.

- Mint Hill
1
Davidson

I went to Woodie’s for an oil change since it would be convenient to work. They recommended an additional $500 worth of services after the $80 oil change. On my way home I noticed a noise coming from my car. Upon further inspection the bottom plate of my car had been zip tied on and had come loose while driving. Went back the next day and they fixed it for free (I should hope so), but didn’t take accountability for using zip ties in the first place. They claimed the car was previously secured with zip ties. If that was the case I certainly would have expected that info when they called me after the service. All around a ridiculous situation that could have been dangerous for me driving home with my young kids. We will not return.

5
Mint Hill

I trust these guys.

5
Uptown

3
Mallard Crossing

Dropped car off at 10:30am. Didn't get feedback until 1pm. Had told srv rep I had a coolant leak and about where. Diagnostic fee was an outrageous $150. An unbelievable $350 for a new hose and clamp.

We apologize for any delays and understand your concerns about the pricing. Customer satisfaction is important to us, so we appreciate your feedback. We'll use it to improve our communication and pricing practices. Please don't hesitate to reach out if you have any further questions or need assistance.

- Mallard Crossing
5
Huntersville

I was extremely pleased with the service at Woodie's. I had an unexpected very flat tire. It actually had a bolt in it. I didn't have an appointment but went in with the temporary on my vehicle. They were busy but took my tire to see if it could be fixed. I received a phone call a short time later. The tire was ready and I went back and they installed it and put the temporary spare back in it's place. They were very reasonable in their charge for fixing my tire. Everyone was very pleasant. I definitely would recommend them.

5
Mint Hill

Excellent, quick and professional service. I paid price quoted.

Thank you for the excellent rating! We are delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we always strive to provide quick and professional service. We look forward to serving you again in the future!

- Mint Hill
5
Mint Hill

Exceptional customer service! Josh and Bobby are fantastic! They worked with our warranty company for 3 weeks and advocated for us with a positive end result! Once our engine replacement was approved they had us back on the road, safely, in a matter of days. They are honest with fair prices, and we won’t go anywhere else to service our vehicles! Thank you!

Heather, we are thrilled to receive your glowing review!

- Mint Hill
5
Arrowood

It's a really good shop. I'm from Philly and I'm so so glad. I found I good mechanic...

5
Arrowood

It's a really good shop. I'm from Philly and I'm so so glad. I found I good mechanic...

Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.