Mallard Crossing
Be insanely cautious of this place. My cars battery died while I was in a business trip in NC. They said they could help me out and seemed very nice over the phone - after inspection (which they didn’t quote pricing), they said both the brakes and the battery needed to be replaced. I said I would probably be fine with the battery but not the breaks bc they seemed fine before. They never gave me a quote on pricing and went ahead and did the work on my car while I was at work without my knowledge. Called me and said I owed them over $740 for a BATTERY. The last time I got my battery replaced it was $400 (labor included). This was insane - there is literally a law stating that if the work is over $350, they must quote you on pricing and receive your signature before doing the work. I left work to go to this store and figure out why they would think that was okay and the guy acted aggressive and rude until I brought the law up and he finally backed down but still charged me $570…. I thought that he was definitely trying to pull a fast one so I got my car checked at my regular dealership back home…turns out my brakes were completely fine and this place was just trying to scam me even more. Definitely do not recommend.
Hi Claire, we're sorry to hear about your negative experience. We always aim to provide transparent and fair pricing to our customers. We apologize if there was a miscommunication regarding the quote for the battery replacement. Your feedback is important to us and we will use it to improve our services and communication with customers. If there's anything else we can do to make things right, please let us know.
- Mallard Crossing