I had "noise" problem related to the tires and no back lights. They quickly diagnosed the issues, fixed them, and fixed the bumper that was coming off, even though I had forgotten to mention that. (And they fixed that for free!). In my experience, going back 5 or 6 years, they have always been honest, very reasonable, courteous and considerate. They have a shuttle if you need a ride home or to work, and they do a great job. They also worked on my daughter's older car, fixed the alignment problem, but advised her to take it back to the garage that did some work on the engine and transmission and ask them to fix some things that they should have fixed the first time, rather than spend more money on it. She appreciated their honesty. They really do have the customer's best interests at heart.