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2
Ballantyne

I have been using this location for two vehicles for most of 2023. First issue - they left out bolts in my front brake caliper replacement which left me in an emergency situation having to get this fixed while on the road because the caliper was banging into the wheel while I was driving out of town. Then on my wife’s car they tried to push extremely expensive fixes for something that could be addressed in a different way, like money should be no object. Fast forward a few months and I have a check engine light come on - they want to charge $119 just to tell me why the light is on. Give me a break guys, this place is no better than anywhere else despite what they say in their marketing. Might as well go to the dealer

5
Ballantyne

Great service, friendly and knowledgable associates!

5
Carmel Road

2
Ballantyne

My husband and I have been long customers of Woodies for years. We haven't been there in a good while thankfully, as her cars have been running well, but I am forced to make a public review due to the negative customer service experience we had. First, I will make mention that None of the current employees are who they used to be. Looks like they lost them. Not sure what's going on but clearly these new people that are brought on are not being trained and lack the most basic Customer Service skills. Our service advisor, Michael Holmes is new there. He never looked up at me once to say hello or greet me in anyway. We went there to pay a $3300 bill for completed repairs. $1600 of that fee was agreed to be paid by a local dealer from which we just purchased our vehicle. Michael said without checking with anyone, "oh, we don't accept phone payments." When we asked to speak to the manager, the manager explained otherwise. Michael then proceeded to follow the instructions of the manager and did so incorrectly. He sent over the wrong amount, and did not explicitly inform the dealer what forms of payment were accepted and caused more than two hours worth of delays, imagine, we have been sitting in the waiting room for more than 2 1/2 hours waiting to make a payment. Never kept us in the loop or came in to say some kind waiting words- Finally, like a typical inpatient Wife, I insisted that we make our portion of the payment while they continue to rectify the back-and-forth between the local dealer and the shop. Poor Michael Couldn't figure out how to use NAPA and the manager had to step in. Turns out the manager was no better than Michael - I stood in front of him and patiently waited as he answered the phones to schedule appointments for repairs and inspections, and gave simple consultation advice over the phone all while we stood in front of them waiting to be served. Overall, very rude! People who took the time to call in, got priority over the people who were standing in front of them. To make it worse - their Napa pay system was frozen. Looked like somebody got them locked out of the system by putting in an incorrect password and too many times. A circus! Another 35 min later - they do not accept American Express - which happened to be the only option of payment available from the local dealer - great! We spent almost an entire day at Woodies, trying to accommodate them. They did nothing to try to accommodate us except happily take our $3300. We ended finding a workaround 4 hours later but NEVER again! The only reason I gave the second star was because Woodies is always the better option than going to the dealers. Their mechanics are good, and the workmanship is reliable. But don't expect anything else!

5
Summerville

Brandon is the man you want. Guy really knows what he is doing. Top tier employee. Highly recommend.

5
Carmel Road

Very nice staff. I got a easy to understand description of what was wrong with my car. They fixed it within a few hours at a reasonable price. I will go there again.

5
Fort Mill at Doby's Bridge

Woodies provides an honest service. Not out to sale you on things you don't need. Want a reliable auto repair spot to go! Woodies in Fort Mill SC. Check it out!

1
Uptown

I tried really hard to make them my “go to” service department buying extremely expensive Michelin tires for over $1000 going back for the first tire rotation and adding an oil change. Something I’ve done with my cars at 5000 miles forever and they just blew it. My Toyota dealer used to get me in and out in a couple hours for the same service. I had to leave the car there all day long. They called it 130 after I dropped it off at 9 o’clock and asked “where is the wrench for the tires their locked? I said I don’t know. I’ve never had that call before and the car is five years old, I tried to call them a couple times during the day and I couldn’t get through. I was on hold for six minutes and hung up. I finally got a call late around 4 pm so. I asked for them to send the shuttle. They said the shuttle was done for the day. The next day a part they removed to drain the oil fell off and was dragging on the bottom of my car. They caused it, no doubt, and they denied it when I asked them if that could be their fault So I’m going to get it fixed at a dealership not the place to go if you want to own up to a mistake and to do what’s right as a business

5
Uptown

Great communication and a quick turn around on some tires. Prices were good and Daniel went the extra mile with customer service. They've earned a return customer.

5
Uptown

Great communication and a quick turn around on some tires. Prices were good and Daniel went the extra mile with customer service. They've earned a return customer.

Thank you Sheldon for your kind words! It's great to hear that you had a positive and efficient experience. We pride ourselves on providing excellent customer service and we're thrilled to have earned your return business. We look forward to your next visit!

- Uptown
Woodie's Auto Service and Repair Centers is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Midtown (704) 837-7487, Ballantyne (704) 954-8446, Indian Land (803) 253-2181, Carmel Road (704) 837-4380, Arrowood (704) 624-7650, Uptown (704) 802-5437, Charlottetowne Avenue (704) 817-4140, Ashley Road (704) 445-9063, Davidson (980) 231-1123, Huntersville (704) 885-5193, Mint Hill (704) 209-7056, Matthews (980) 245-4790, Mallard Crossing (704) 288-3284, Fort Mill at Doby's Bridge (803) 232-5447, Summerville (843) 420-3000, Savannah Hwy (843) 377-9880, Eagle (843) 408-0809 if you have any issues in accessing any area of our website.