North and South Carolina Auto Repair

I went in for a routine oil change. Jennifer at the service desk was very friendly and helpful, while Taylor performed an inspection of my vehicle and an oil change. I am very satisfied with the experience overall and will be returning. Thank you both, and your team, for being so accommodating to fit me in on a Saturday and for working as hard as y’all do.

Summary: The organization / communication for the Fort Mill location is awful. They closed for the day (they were only running diagnostics on my car) without returning my voicemails or letting me know anything about the status of my car. Had I not been able to get a ride there to pick up my car, which was still parked where I left it, I would have been stranded and missed work the next morning. Details: I made an appointment (Fort Mill location) and then dropped off my car for the shop to run diagnostics at 12:15pm. I was told on the phone the shop was too small for customers to wait for their cars, but there was space and it was setup like a "normal" waiting area. Anyhow, they had me take the shuttle (the driver was very nice). I called at 3:50pm to check on my car (was initially given a wait time of approximately 2 hours). There was no answer, so I left a voicemail. After no reply, I called at 5:45pm. Still no answer, so I decided to arrange to get a ride to the shop. Their web page and front door says they close at 7pm, and I needed to get my car back if they hadn't run the diagnostics yet. We got there by 6:15pm and they were closed. My car was, luckily in this case, where I had parked it. So I used my spare key and drove it home. I went to work the next morning (which I needed my car for) and still received no call. I went by the shop at 12:15pm and asked for my keys. Duane was apologetic for not getting to my car, but not for leaving me hanging with no information and no car. He said he noticed it was gone when they tried to run the diagnostics in the morning. But even that didn't trigger a phone call. And he confirmed that they close at 6pm, even though he said he knew the website and door say 7pm.

On point, friendly and met my needs for my vehicle

Poor communication, they won't update the time on their door that still says 7pm, the Owner obviously doesn't care about anything except about how much money he can get. Please go elsewhere if you need a big job done. They will not stick to their timelines and will not update you when you need your car.

Very educated staff ! Honest and friendly !

Personable and professional

My Audi Q5 had Flashing Engine light and shaking engine. Towed to Woodies Carmel Road, diagnosed the issues on a Monday morning, had car back Monday afternoon. Running smoothly afterwards. Prompt and reliable.

I had an appointment at the Matthews location and was greeted promptly. The routine maintenance was performed quickly and included 28 point inspection. There was no pressure to do additional or unnecessary work. It is a clean, busy, professional operation with reasonable prices. This was my first visit and I'll be back.