Ashley Road
POOR COMMUNICATION. I dropped my car off for a simple diagnosic, on a Wednesday. They took my phone number and email. Didn't hear anything back. A week later I received an email saying my car will be towed if I don't pick it up. I called back up there and they said I couldn't be reached by phone(they took the wrong number down). Fast forward. I arranged for the pick up and notified woodies the tow truck driver couldn't make it until after they closed. I asked for the key to be left in the car and was told it would be done. I get a call from the tow truck driver telling me the key wasn't in the car. I called woodies the next day and asked about the key. They said it was still there. I informed them, I was told the key would be left in the car for pick up. I was then told "nobody told me". POOR COMMUNICATION! Icing on the cake, I was threatened with having my car towed to the impound lot at my expense during this whole ordeal of "Woodies Miscommunication". In this case the customer did everything right and was still treated as if I were the one causing the mishaps. @Woodies if you're constantly failing on your end with communication, don't threaten your customers with towing their cars away at their expense. It's poor business practice.