Mallard Crossing
My mother took her car here to have it serviced. Before we came to Charlotte she always went to the dealership but it was a little far. Trying woodies turned out to be the worst idea ever. They overcharged (more than the dealership in Delaware), literally took the entire day (we came to pick up the vehicle at closing time and still had to wait), but worst of all the tech drove out of the garage and there was obvious DAMAGE that was not there before. The guy acted like he didn't know it was there but when you hit something you can hear it or feel it so someone had to know. He did apologize since we noticed it. He may been counting my Mom not seeing it. Then he said he will have his manager call to take care of it. That never happened so we went back up there and spoke to him in person. He said they work with a shop in Pineville that would fix it. We were not given the option to pick a shop of our own. That shop ended up being about 35 minutes away. So we got an estimate and never heard anything. I called on behalf of my mother and said they should refund at least part of what she paid for the service due to the time wasted, gas spent driving back and forth to Pineville 3x, and inconvenience. I also missed some time at work due to this. The car was taken to Woodies to make it better and it was given back damaged. The manager was nonchalant like this was a normal everyday occurrence. Do yourself a favor and avoid this place at all costs.
Dear Katrese, we're truly sorry about your negative experience. We strive to provide the best service possible and regret that we fell short of your expectations. This is not the level of service we aim to provide our customers, and we will address your concerns to ensure this doesn't happen again. Thank you for bringing this to our attention.
- Mallard Crossing