Huntersville
Huntersville, NC Location-I had to bring my wife's car back July 2024 after a part replacement that they did in 12/2023 failed for a filter housing that is known to go bad in her car model. It was the part, not the service that was an issue. Unfortunately, it blew all the motor oil and by the time the car could safely be pulled over it blew or froze the motor which we would later find out after I called Woodie's and they arranged a tow back to their shop at "their" expense and inspection. From the beginning they indicated they would handle at their expense whatever was the final resolution regardless. At the end of the day the motor was bad, they removed and installed a new-used motor of comparable mileage at their expense. While the process took a few weeks that was due to the timeline to locate and obtain the motor and the communication with the part supplier. I believe they are still working internally with their vendor, but they did not hold us up. The Manager Carl went ahead and completed everything regardless that the final invoice with labor and a couple replacement parts, such as the starter, that ended up being an invoice for $7,500.00 had it been out of pocket for us. They already had us a customer, but the awesome service only cemented that feeling further. I cannot say enough about the shop, team and especially the Manager Carl, he was awesome!!! I STRONGLY recommend that if you need a thorough and competent repair shop that you bring to Woodie's. The location we use and used is the Huntersville, NC location. I never used another shop of theirs, they have multiple, but I would assume they all have the same high-quality service and customer care. Thanks again Carl for making a tuff situation one that we walked out the other side VERY Happy and feeling that we mattered!! Thank You! Vince
Vincent, thank you for the heartfelt recommendation! We're thrilled that our team, especially Carl, provided exceptional service and resolved the issue with your wife's car. It's great to know that you had a positive experience with us, despite the challenging situation. Your satisfaction is our top priority, and we're grateful for your trust in Woodie's. We look forward to serving you again in the future!
- Huntersville