East Cooper
Right up front let me say that these folks, especially Hank Able, provided me with tremendous customer service in my time of need. My wife and I were traveling in our motorhome when the alternator failed, but we were able to make it to a Walmart in Mount Pleasant. I have all the necessary tools to make most repairs so I removed the old alternator and purchased a replacement. Unfortunately, I couldn’t get the pulley off the old alternator, which was needed on the new one, so I couldn’t complete the job! Fortunately for me, Joe’s Garage was just down the street. After explaining my predicament to Hank, he offered to remove the pulley and install it on the new alternator and did so in less than five minutes. What was really special is that he did this and wouldn’t accept any payment! I was really impressed!! I was previously a Master Automotive Technician and retired from General Motors as a District Manager so it takes a lot to impress me but Joe’s Garage sure did. Thanks again for your wonderful help in my time of need.
Thank you for taking the time to write such a detailed and positive review, Dwellion! It means a lot to us to hear from customers with automotive expertise. We are pleased that Hank provided you with exceptional service. Our team at Joe's Garage is committed to going above and beyond for our customers. We are glad that we could help you when you needed it the most. Thank you again for choosing us and for your kind words!
- East Cooper